Guest Experience & Camp Operations Leader

CoolWorks.com - Jobs in Great Places; South Haven (MI); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Health Insurance

401K (eligible if hourly minimum as by

Heavily discounted tents

Job summary

Under Canvas is seeking an Operations Supervisor for a seasonal, non-exempt role to partner with the GM/AGM and lead the Rooms department. You will oversee Camp Concierge, Guest Experience Coordinator, and Housekeeping and ensure exceptional guest experiences across front desk, maintenance, housekeeping, and F&B operations.

You will run day-to-day camp operations, hire and interview staff, enforce SOPs, manage time and payroll, and communicate goals to the team while remaining flexible to

Qualifications

• Experience in a supervisory role for at least 1 year, hospitality experience.
• Must have a valid drivers license.
• Competently perform duties in absence of GM and AGM.
• Demonstrated commitment to delivering high quality customer service.
• Goal-oriented, results-driven, strong interpersonal and communication skills.
• Communicate in a clear and professional way.
• Interact with a friendly, enthusiastic, positive attitude.
• Demonstrate sound judgement, follow direction, and take decisive appropriate action.
• Learn, embrace, and train team on company policies, practices, and procedures.
• Strong organizational skills to execute and prioritize multiple tasks.
• Able to influence and inspire teams.
• Ability to work independently and meet deadlines on assigned projects.
• Understanding of property management systems

Responsibilities

• Cross trained in multiple property departments.
• Think critically to respond and react quickly to ever changing situations on property.
• Deliver clear expectations to the team in all operational areas.
• Professional in all internal and external communications.
• Maintain a positive and open-minded attitude.
• Help and support guest and team member issues quickly and efficiently.
• Assist in interviews and hiring.
• Observe corrective action delivery to team members.
• Delegate tasks ensuring follow through and completion.
• Able to run the camp and work independently with minimal oversight.
• Find ways to streamline processes to maximize efficiency and resource use.
• Establish and maintain relationships with local businesses and communities.
• Assist with the development of creative outlets to engage team members and show appreciation or recognition on a consistent and regular basis.
• Be growth oriented
• Evaluate, develop, and report on NPS and eNPS action plans
• Monitor financial performance to drive business decisions
• Create synergy across property departments through strong leadership
• Meet with team members to support their growth and development
• Create positive work environment that is guest-focused
• Ensure that all camp-level SOPs and expectations are implemented, updated, and maintained
• Collaborate with other members of camp management and the corporate team
• Responsible for oversight of approval, time and attendance and payroll, for the entire Rooms department
• Prioritize tasks effectively
• Participate in camp level and company-wide meetings
• Submit high quality work products in a timely manner
• Respond to guest reviews in the established time period
• Other duties as assigned

Skills

Supervisory experience

Hospitality experience

Valid drivers license

Interpersonal skills

Communication skills

Independent work

Education

High School Diploma or GED

Tools

Microsoft Office Suite

HMS

POS systems

Job description

Under Canvas is seeking an Operations Supervisor for a seasonal, non-exempt role to partner with the GM/AGM and lead the Rooms department. You will oversee Camp Concierge, Guest Experience Coordinator, and Housekeeping and ensure exceptional guest experiences across front desk, maintenance, housekeeping, and F&B operations.

You will run day-to-day camp operations, hire and interview staff, enforce SOPs, manage time and payroll, and communicate goals to the team while remaining flexible to