Guest Experience Barista & Beverage Specialist

Kroger Family of Companies; Lilburn (GA); Vor Ort; USD 24.000 - 32.000; Vollzeit

Zusammenfassung

Kroger Family of Companies in Lilburn, GA, is seeking a customer service-oriented team member for the coffee shop department. You will greet customers, answer questions, and prepare beverages following standard recipes while ensuring accuracy and consistency.

The role emphasizes teamwork, product knowledge, and adherence to safety and quality standards. You will manage inventory, handle transactions, and promote coffee shop specials to enhance the in-store experience.

Qualifikationen

• Excellent customer service skills.
• Any prior relevant experience in retail or coffee shop environments is a plus.
• No specific degree required; on-the-job training provided.

Aufgaben

• Create an environment where customers feel welcome and valued.
• Gain knowledge of products and respond to questions or suggestions.
• Collaborate with associates to achieve store goals.
• Prepare beverage selections to standard recipes and customer requests; handle transactions correctly.
• Offer samples and inform customers of coffee shop specials.
• Provide fresh products and accurate portion sizes to prevent shrink.
• Recommend coffee shop items to meet customer needs.
• Use equipment to prepare and stock beverages, label and inventory items.
• Check product quality and review sell-by dates to ensure freshness.
• Follow safety procedures and maintain cleanliness in line with guidelines.
• Maintain equipment and report any maintenance needs to management.
• Report safety issues or incidents promptly to store management.

Kenntnisse

Customer service

Jobbeschreibung

Kroger Family of Companies in Lilburn, GA, is seeking a customer service-oriented team member for the coffee shop department. You will greet customers, answer questions, and prepare beverages following standard recipes while ensuring accuracy and consistency.

The role emphasizes teamwork, product knowledge, and adherence to safety and quality standards. You will manage inventory, handle transactions, and promote coffee shop specials to enhance the in-store experience.