Guest Experience Attendant (Public Spaces)

Renaissance Fort Lauderdale West Hotel; Fort Lauderdale (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Renaissance Fort Lauderdale West Hotel is seeking a House Person to clean and maintain public hotel areas, greet guests, and support daily housekeeping tasks in a fast-paced hotel environment.

Responsibilities include inspecting areas, collecting and transporting linen, reporting issues, and ensuring guest satisfaction. The role may require standing for long periods, lifting up to 25 pounds, and using cleaning chemicals, with varied shifts including holidays and weekends.

Qualifications

• High School diploma preferred.
• Previous housekeeping experience required or equivalent training preferred.

Responsibilities

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Collect trash from the service landings and dispose of in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Pick up bed and other linen from hotel floors and transport to the laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and assistance.
• Work as a room attendant when staffing shortages occur or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Education

High School Diploma

Housekeeping experience

Job description

Renaissance Fort Lauderdale West Hotel is seeking a House Person to clean and maintain public hotel areas, greet guests, and support daily housekeeping tasks in a fast-paced hotel environment.

Responsibilities include inspecting areas, collecting and transporting linen, reporting issues, and ensuring guest satisfaction. The role may require standing for long periods, lifting up to 25 pounds, and using cleaning chemicals, with varied shifts including holidays and weekends.