Guest Experience Associate — University Center Events

CENTERS, LLC; Eau Claire (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

CENTERS, LLC is seeking a Guest Services Representative for the Sonnentag Center at the University of Wisconsin‑Eau Claire. You will greet guests, check tickets, answer questions, and direct visitors in a fast-paced on-site environment during university and community events.

The role emphasizes outstanding customer service, effective communication, problem resolution, and adherence to venue policies. Weekend and evening availability is required to support high-profile events and ensure a

Qualifications

• HS diploma or equivalent required.
• Minimum 1 year of customer service experience.
• Experience in sports/entertainment venues preferred.

Responsibilities

• Greet guests and check tickets.
• Provide information and directions.
• Respond to questions and resolve concerns.
• Assist guests with special needs when needed.
• Enforce venue policies and participate in trainings.
• Support emergency evacuation as needed.
• Attend staff meetings and communicate via email and messaging.

Skills

Communication

Customer service

Conflict resolution

Policy enforcement

Calm under pressure

Professional demeanor

Education

High School Diploma or equivalent

Job description

CENTERS, LLC is seeking a Guest Services Representative for the Sonnentag Center at the University of Wisconsin‑Eau Claire. You will greet guests, check tickets, answer questions, and direct visitors in a fast-paced on-site environment during university and community events.

The role emphasizes outstanding customer service, effective communication, problem resolution, and adherence to venue policies. Weekend and evening availability is required to support high-profile events and ensure a