Guest Experience Associate — Scheduling & Wellness Sales

Massage Envy; Florida; On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Employee referral bonus

Employee Assistance Program

Flexible schedule

Product/service training

Free massage or skincare service each月

20% off products

Discounted employee pricing

Job summary

Massage Envy Pembroke Pines is seeking a helpful team member to provide outstanding customer service and assist guests with the selection of services and memberships. You will educate clients on Total Body Care options, promote the Wellness Program, and book future visits.

Role emphasizes a friendly, sales‑oriented approach, accurate math and computer skills, and the ability to multitask in a fast-paced spa environment. A flexible schedule supports work‑life balance and professional growth.

Qualifications

• High school diploma or equivalent is required.
• Previous retail or sales experience is preferred.
• Strong math and computer skills are needed.
• Excellent people skills and ability to build guest relationships.

Responsibilities

• Provide outstanding customer service and make clients feel valued.
• Educate clients on services and wellness programs, and book future services.
• Answer phone calls, respond to emails, and schedule appointments to support clinic flow.
• Help grow and retain a client base through in-person and outreach efforts.

Skills

Retail experience

Math skills

Computer skills

People skills

multitask

Education

High school diploma or equivalent

Job description

Massage Envy Pembroke Pines is seeking a helpful team member to provide outstanding customer service and assist guests with the selection of services and memberships. You will educate clients on Total Body Care options, promote the Wellness Program, and book future visits.

Role emphasizes a friendly, sales‑oriented approach, accurate math and computer skills, and the ability to multitask in a fast-paced spa environment. A flexible schedule supports work‑life balance and professional growth.