Guest Experience Associate — Museum & Memberships

Scott Family Amazeum; Bentonville (AR); On-site; USD 14,000 - 19,000; Part time

Job summary

Scott Family Amazeum in Bentonville, AR is seeking a friendly, customer-focused Part-Time Customer Service Associate to welcome guests, explain experiences, and sell tickets and memberships. The role supports daily operations and requires attention to detail, basic math, and comfortable use of a POS system.

Work hours are 15–20 per week across weekdays and weekends, with occasional holidays. Minimum starting pay is $12.00 per hour, and the position is non-exempt.

Qualifications

• 16+ years of age at the time of hire
• High School diploma or GED OR working towards one
• Good command of general computer applications and basic math skills
• Ability to lean into new technology as assigned
• Ability to be punctual
• Demonstrated attention to detail and accuracy
• Excellent communication skills

Responsibilities

• Provide excellent customer service for Amazeum guests, members, donors, and museum staff in-person and over the phone
• Proactively and warmly welcomes guests, responds to questions, and offers guidance.
• Exhibits critical thinking skills by anticipating guest and member issues and proactively takes ownership to solve issues and address needs.
• Relays information to guests about current and future Amazeum programs
• Effectively operate ticketing system in accordance with established procedures, selling daily and advance admission and memberships
• Validates membership cards and pre-purchased tickets for admission
• Accurately processes cash, check, and credit card transactions, balancing their own cash drawer at the end of each shift
• Actively promote membership, sign up new and renewing members, and troubleshoot common membership issues including lost cards, contact information updates, and upgrades
• Return phone calls as necessary to resolve outstanding questions.
• Assist with procedures including, but not limited to, lost and found items, injuries, and lost guests
• Facilitates welcome spiels and checks-in birthday celebrations as well as field trip and group visits
• Perform routine office tasks as needed (e.g. separating coupons, filing, copying, data entry, etc. )
• Maintain a continuous lookout for safety hazards, assisting with evacuations and procedures if required in case of an emergency
• Communicate and work in a team manner with coworkers to ensure a smooth operation.
• Maintain appearance and functionality of workstations, guest queues, ticketing areas, and related spaces, ensuring that all materials and information displayed are current and well stocked
• Conducts light daily cleaning tasks to maintain a clean and safe experience
• Work in the museum store, Curiosity Corner, as needed, processing store transactions, stocking inventory, and tidying displays
• Establishes and maintains collaborative interdepartmental relationships
• Assist with Guest Services oriented tasks during special events
• Work extended schedule during peak periods as needed
• Represents The Amaze as a profession— In exact also…?

Skills

Customer Service

Cash Handling

Point of Sale

Communication

Basic Math

Punctuality

Education

High School diploma or GED

Tools

POS systems

Job description

Scott Family Amazeum in Bentonville, AR is seeking a friendly, customer-focused Part-Time Customer Service Associate to welcome guests, explain experiences, and sell tickets and memberships. The role supports daily operations and requires attention to detail, basic math, and comfortable use of a POS system.

Work hours are 15–20 per week across weekdays and weekends, with occasional holidays. Minimum starting pay is $12.00 per hour, and the position is non-exempt.