Entertainment Keyholder

Level99; Tysons (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

Level99 is a sprawling entertainment venue offering players 50 life-sized mini-games, a full-service bar, and a restaurant. The Entertainment Keyholder role supports all entertainment operations and acts as a Manager on Duty when needed, driving guest satisfaction and team performance.

The junior management position emphasizes proactive leadership, coaching, and adherence to brand standards while maintaining safety and quality across the venue in Tysons, VA.

Qualifications

• 1+ years experience leading a team in high-volume entertainment or food & beverage
• CPR/AED/First Aid certified
• Ability to work a flexible schedule including days, nights, weekends, holidays
• High integrity, professionalism and guest advocacy
• Strong verbal and written communication with attention to detail

Responsibilities

• Oversee entertainment operations to create a positive environment for Players and team members
• Lead team tasks, POS functions, guest service and facilities upkeep
• Ensure guest safety and address any risks to health and welfare
• Manage labor within company guidelines and assist with change management communications
• Open/close venue following best practice procedures and cash handling standards
• Adapt to new products, services, and operational information as part of continuous improvement

Skills

Leadership experience

Customer service

Communication skills

Flexibility

Safety awareness

Education

B.S. in Hospitality Management

Job description

OVERVIEW

The Entertainment Keyholder is a junior manager at Level99, overseeing all entertainment operations to create a positive environment for Players and team members. They collaborate with entertainment and technical teams to maintain venue quality and can fill any entertainment role or act as Manager on Duty. A successful Keyholder is a proactive leader, coach, and guest advocate who embodies honesty, integrity, and humility.

• Demonstrates responsibility and support for the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue, ensuring compliance with relevant federal/state laws, insurance requirements, Landlord regulations, and company policies
• Prioritizes the players experience by anticipating needs and bringing timely suggestions to the Entertainment team
• Models authentic, warm, approachable, and humble interpersonal interactions and instills best-in-class service thinking in the team
• Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization
• Leads team members through effective and efficient operational execution, including shift tasks, POS functions, hands-on guest service, and proper facilities upkeep
• Ensures guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest’s health and welfare, driving immediate resolution to any deviation from standard
• Assists with all entertainment focused change management activities, ensuring effective and accurate communication of new product, service, and operational information, guiding the team to optimal performance
• Assists with ensuring that labor and controllable costs stay consistently within guidelines set by the company
• Executes best practice venue opening and closing and demonstrates excellent cash handling skills
• Takes initiative, seeing what needs to be done and working with the Entertainment Management Team to accomplish goals, in continual pursuit of improvement of our guest experience and venue performance
• Other duties, as assigned
• Highly organized with strong verbal and written communication skills and attention to detail
• High integrity and professionalism
• High School education or equivalent
• Understands, utilizes and embraces new technology and its implementation into our operation
• A positive, joyful, upbeat and energetic attitude – leading by example
• 1+ years experience working as a leader/manager in high-volume entertainment or food & beverage business
• Relevant Education: B.S. in Hospitality Management, or other related degree
• CPR/AED/First Aid Certified
• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
• Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Ability to work well under pressure in a fast paced, ever changing work environment

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now

Level99 is an E-Verify employer.