Guest Experience Associate - Café & Hospitality

Kootenai Health; Coeur d'Alene (ID); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Fully employer-paid medical coverage

Dental, vision, life insurance

Tuition assistance

Retirement plans with employer match

Shift differentials (night/weekend)

Wellness program

PerkSpot discounts

Employee referral bonus

Job summary

Kootenai Health is seeking dedicated Hospitality Services team member to support the Café operations in a fast-paced hospital environment. You will assist guests, manage transactions at the café, and help maintain a clean, welcoming dining area for patients, staff, and visitors.

In this role, you will contribute to patient and guest satisfaction by delivering friendly service, sharing menu information, and ensuring safe, high-quality food service across patient meals and employee cafe operations.

Qualifications

• Three years of customer service experience preferred.
• Minimum of one-year experience with point of sale system operation in a retail environment preferred.
• Current Idaho Food Handlers Card or must obtain within 90 days of hire.

Responsibilities

• Supports customer throughput by creating fast and efficient retail transactions.
• Welcomes guests and provides information on Kootenai Café menu items and to-go offerings.
• Maintains cleanliness and product quality by keeping food products stocked and customer areas including the lobby and food serving areas clean and safe at all times.
• Operates point of sale system and cash handling for retail transactions with guests.
• Supports other members of Hospitality Services team as needed.
• Performs other related duties as assigned.
• Familiar with standard concepts, practices, and procedures within the field.
• Regular and predictable attendance is an essential job function.

Skills

Customer service

POS experience

Interpersonal skills

Tools

POS system

Job description

Kootenai Health is seeking dedicated Hospitality Services team member to support the Café operations in a fast-paced hospital environment. You will assist guests, manage transactions at the café, and help maintain a clean, welcoming dining area for patients, staff, and visitors.

In this role, you will contribute to patient and guest satisfaction by delivering friendly service, sharing menu information, and ensuring safe, high-quality food service across patient meals and employee cafe operations.