Guest Experience Associate, 2026 Season

Sporting Kansas City; Kansas City (KS); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Pay starting at $16.00 per hour.

20% retail discount on merchandise.

Free meal provided on gamedays.

Job summary

Sporting Kansas City is seeking a Guest Experience Associate to greet guests at Sporting Park, assist them in locating their seats, and ensure they have an enjoyable experience. You will be the first point of contact for fans, answer questions about the game, and guide guests through venue policies to create a positive experience.

This role requires outdoor work in all weather, the ability to work evenings, weekends and holidays, and a commitment to representing Sporting Kansas City

Qualifications

• Must be at least 16 years old.
• High school diploma or GED preferred.
• Previous experience in public event venue or customer service preferred.
• Basic technology skills.
• Reliable transportation to and from work.

Responsibilities

• Welcome guests and provide stadium information.
• Scan tickets at entry and check credentials for access.
• Answer questions about the game and venue policies.
• Assist with guiding guests to their seats and Premium areas as needed.
• Operate elevator for guests to ticketed levels and ensure safety.
• Maintain guest safety and comply with stadium rules.
• Represent Sporting Kansas City professionally at all times.
• Commit to working 75% of Sporting Park events.
• Attend mandatory trainings.
• Work outdoors in all weather conditions and flexible hours including evenings, weekends, and holidays.

Skills

Customer service

Communication

Public events

Technology basics

Education

High school diploma

GED

Job description

Job Description Summary

The Guest Experience Associate greets guests upon entry and assists guests in locating their seats at Sporting Park. This individual works to ensure guests have an enjoyable experience and provides them with any information as needed.

Job Description Summary

The Guest Experience Associate greets guests upon entry and assists guests in locating their seats at Sporting Park. This individual works to ensure guests have an enjoyable experience and provides them with any information as needed.

Sporting Kansas City is an equal opportunity employer. We celebrate diversity and equity and are committed to creating an inclusive environment for all associates. All associates are expected to positively collaborate with individuals of diverse backgrounds. All talented individuals looking for a challenge are encouraged to apply.

Job Description

Associate Perks

• Pay starting at $16.00 per hour.
• 20% retail discount on merchandise.
• Free meal provided on gamedays.

Essential Functions

• Provide excellent customer service by welcoming guests to the stadium, being knowledgeable of the stadium layout, programs, and policies.
• Examine and scan tickets upon entry at stadium gates.
• Check tickets and credentials to gain access to specific areas and sections.
• Answer questions and give correct information about the game to guests.
• Secondary scan tickets of all patrons before gaining access to Premium areas.
• Operate an elevator transporting guests to proper ticketed level at stadium.
• Ensure that all guests are safe and following all Sporting Park guidelines.
• Calmly and effectively deal with upset fans, away supporters, standing room only guests, and intoxicated guests.
• Notify Team Leads and/or Security as necessary in escalated situations.
• Work with Stadium Security and ensure that alcohol does not leave the stadium.
• Represent Sporting Kansas City in a professional manner at all times.
• Commitment to work 75% of Sporting Park (including but not limited to MLS, Leagues, and Copa America) events.
• Attend mandatory trainings.
• Must be able to work outdoors in all weather conditions, including extreme heat, cold and rain.
• Must be able to work non-traditional hours, including evenings, weekends, and holidays as necessary.
• Perform other related tasks as assigned.

Personal Attributes

• Strong organizational, communication and interpersonal skills.
• Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
• Friendly, welcoming, and professional appearance and demeanor.
• Excellent customer service skills and public speaking ability.
• Passion to ensure positive experiences and ability to turn tragic moments into magic moments.
• Strong attention to detail and precision.
• Reliable and dependable.
• Crowd control abilities.
• Passionate about sports, particularly the game of soccer.

Skills And Experience

• High school diploma or G.E.D. Certificate preferred.
• Must be a minimum of 16 years old.
• Previous experience working in a public event venue or in a customer service role preferred.
• Basic technology skills.
• Reliable transportation to and from work.

Physical Abilities

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Requires constant periods of walking and/or standing.
• Frequent stooping, bending, pulling and pushing.
• Ability to occasionally lift, carry and/or drag up to fifty (50) pounds if necessary.
• May be working near moving mechanical parts.