Guest Experience Associate

TOCA Football

Denver (CO)

On-site

USD 20,664 - 30,307

Part time

14 days+

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Benefits offered by this job

Competitive Pay

Flexible Scheduling

Career Growth & Development

Employee Assistance Program

Active & Fit Membership

Discount Marketplace

Job summary

TOCA Football is seeking a Guest Experience Associate in Denver, CO to create top-notch guest experiences. You’ll be the first point of contact, ensuring every visitor feels valued and welcomed.

This role includes engaging with guests, maintaining facility operations, and assisting with scheduling. Ideal candidates have excellent communication skills, enjoy working under pressure, and are available for evening and weekend shifts.

Join us at TOCA for a rewarding experience filled with growth opportunities and perks!

Qualifications

Must enjoy engaging with people and creating a positive atmosphere.
Ability to lift 30+ lbs.
Availability for evening and weekend shifts.

Responsibilities

Greet guests warmly and address their needs.
Maintain cleanliness and organization of facilities.
Assist with administrative tasks including waivers and payments.

Skills

Top-tier communication skills

Ability to stay cool under pressure

Energetic

Customer service orientation

Tools

Google Suite

Scheduling tools

Job description

Overview

TOCA Soccer is about people and the power of sport. We aim to create an environment that becomes the “third home” for our guests — where they learn, live, and play. We support and guide guests every step along the way, regardless of background or skill level, to help everyone experience the joy and fulfillment of sports. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.

What makes a TOCA Teammate?

We value an individual that seeks to…

Play Hard
Care Deeply
Grow Together
Strive for Excellence
Create Awesome Experiences

Why You\'ll love being a part of the TOCA Team

You\'ll have full access to our TOCA Treats, which includes (but is not limited to):

Competitive Pay & On Demand Pay
Part Time, Flexible Scheduling
Career Growth & Development
Employee Assistance Program
Active & Fit Membership
Benefits Hub Discount Marketplace
So many TOCA Perks we can\'t name all of them, including: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad

Job Highlights

Job Title: Guest Experience Associate

Location: Denver, CO

Report To: General Manager

Hours Required: Candidates must be able to work evenings and weekends

Position Overview

You\'re the face of TOCA — the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you\'re all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.

What You\’ll Be Doing

Guest Experience Hero (60%)

Greet like a champ, answer like a pro, and make every guest feel like an MVP
Handle questions, feedback, and concerns with good vibes and care
Jump in to fix issues quickly or tag in a teammate
Work together to keep things flowing and guests happy
Work in concessions (as needed)

Operations Guru (30%)

Keep the space clean, stocked, and ready for action
Help with scheduling, check-ins, sign-ups, and events
Own the front desk like it\'s your stage

Admin But Make It Snappy (5%)

Waivers, payments, reports = no big deal for you

Training + Growth (5%)

Learn the TOCA way and level up your game
Gain development to keep your career going with TOCA

TOCA Culture

Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.

You\’ll Crush This Role If You