Guest Experience Associate

OSU Oregon State University; Corvallis (OR); On-site; USD 19,000 - 25,000; Part time

Job summary

Oregon State University is seeking part-time Guest Experience Associates for PRAx. You will help with ticketing, ushering, and on-site event support, while learning PRAx safety policies and campus procedures.

Candidates should have customer service experience and a strong ability to communicate clearly. The role requires flexibility for evenings, weekends, and varied event-based hours at PRAx venues in Corvallis.

Qualifications

• Prior customer service experience.
• Attention to detail and reliability.
• Punctuality and reliability essential.
• Interest in performing arts, live events, music or theatre.
• Willingness to learn new skills and follow directions.
• Ability to work independently and in a team.
• Effective communication across formats (radio, email, etc.).
• Follow safety guidelines.
• Able to lift up to 50 lbs.

Responsibilities

• Welcome guests, greet and scan/verify tickets.
• Direct guests to seats and venues; provide wayfinding.
• Assist with crowd control and safety.
• Support box office and guest experience staff.
• Attend required meetings and trainings.
• Maintain clean and safe public spaces and assist patrons with disabilities.
• Understand evacuation procedures and spaces within PRAx.
• Flexibility to work on event days and hours.
• Other duties as assigned.

Skills

Customer service

Attention to detail

Punctuality

Teamwork

Communication across media

Safety standards

Learning mindset

Flexibility

Physical stamina

Education

High school student

Undergraduate student enrollment

Graduate student enrollment

Job description

Job Description

This recruitment will be used to fill two part‑time (a maximum of 24 hours per week) Guest Experience Associate positions for the Patricia Vale Reser Center for the Creative Arts (PRAx) at Oregon State University (OSU). The Undergraduate Student Outreach Assistant performs a variety of work related to outreach programs, including assistance at camps, youth programs, nutrition and education programs, and physical activity courses. Guest Experience Associates will help with event setup, ticket scanning, ushering, housekeeping, and support the Box Office and Guest Experience Manager and Front of House Coordinator with on and off‑campus events and will be assigned where needed on any given day. Guest Experience Associates will be familiar with the current and upcoming events at PRAx, the performing and gallery spaces, policies, and will display a high level of customer service. Guest Experience Associates will be required to learn and follow the safety policies and procedures of PRAx. The position requires a demonstrated high level of discretion and sense of appropriateness, ability to maintain a calm and professional demeanor when working in stressful situations, as well as excellent communication and customer service skills. Guest Experience Associates are expected to use good judgement, to conduct themselves professionally while at work, to follow guidelines for proper work attire, and to be punctual and reliable.

Position Duties

• Welcome, greet guests, and scan/verify tickets from event attendees.
• Politely direct and escort guests to their seats and/or venue entrances.
• Provide wayfinding of facilities and spaces at PRAx.
• Assist with crowd control and security.
• Calmly assists with disputes regarding tickets and seats.
• Attend staff meetings, pre‑event meetings and other trainings as required by management.
• Visually sweep and tidy public spaces to check for potential safety issues, lost and found items, and cleanliness.
• Have knowledge and follow the proper procedures for assisting patrons with disabilities.
• Demonstrate knowledge of all spaces within PRAx and understand the evacuation procedures from all points within PRAx.
• Be punctual, work successfully, and communicate professionally with guests and staff.
• Other duties as assigned.

Transferable Skill Development

OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees. The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their hires. In this position, students learn and build vital career‑readiness skills in the primary areas below: Communication, Teamwork, Professionalism, Equity & Inclusion.

Qualifications

Full Employment Eligibility Requirements can be found here: https://hr.oregonstate.edu/student-employment-manual/500-employment-eligibility-requirements

Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study. Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment. Must meet the applicable minimal enrollment standard.

• High School student: Regularly enrolled in a high school or participating in a home‑schooling program
• Undergraduate and post‑baccalaureate student: 6 credit hours per term
• Undergraduate international student: 12 credit hours per term*
• Graduate student officially admitted to Graduate School: 5 credit hours per term
• Graduate international student officially admitted to Graduate School: 9 credit hours per term*

*International students may be allowed to carry fewer hours than specified above and still be considered “full‑time” by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center.

Required Qualifications

• Prior customer service experience.
• Ability to prove strong attention to detail.
• Ability to prove punctuality and reliability.
• Interest in performing arts, live events, music or technical theatre.
• Willingness to learn new skills and follow directions.
• Ability to work independently and as part of a team.
• Ability to communicate effectively across different forms (radio, comms, email, etc.)
• Ability to follow safety guidelines.
• Comfortable with moderate physical activity, including lifting up to 50 lbs.

Additional Required Qualifications

This position requires driving a university vehicle or a personal vehicle on behalf of the University; therefore, the incumbent must successfully complete a Motor Vehicle History Check, possess and maintain a current, valid driver's license in their state of residence, be determined to be position qualified and self-report convictions (as per Voluntary and Compulsory Driver Standards OSU Standard 125‑155‑0200) as per OSU Standard 576‑056‑0000 et seq.

Preferred Qualifications

• Experience with theatre, concerts, or event production.
• Previous successful experience working in events, live performance, customer service, or hospitality.
• CPR certification.

Working Conditions/Schedule

• Hours are based on the needs of events. Therefore, the schedule is variable and there is not a set number of hours guaranteed each week.
• Must be able to work flexible hours, including weekdays, evenings, and weekends, depending on event needs.
• Work is performed in theatres, studios, and other performance venues.
• May involve standing for long periods, working in dim lighting and/or noisy environments, and working in confined and/or crowded areas.
• Possible exposure to weather or outdoor conditions.
• Potential driving and possible travel to work at events off‑site.
• Ability to drive is preferred.
• Preference given to those who can work 10‑24 hours a week.
• This position will require flexible weekday, evening, and weekend work.

Salary Range

Anticipated Start Date

2026-09-01

About Oregon State University

Working for Oregon State University is so much more than a job! Oregon State University is a dynamic community of dreamers, doers, problem‑solvers and change‑makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep‑rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

Facts

• Top 1.4% university in the world
• More research funding than all public universities in Oregon combined
• 1 of 3 land, sea, space and sun grant universities in the U.S.
• 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties
• 7 cultural resource centres that offer education, celebration and belonging for everyone
• 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates
• 35k+ students including more than 2.3k international students and 10k students of colour
• 217k+ alumni worldwide

For more interesting facts about OSU visit: https://oregonstate.edu/about

Locations

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport. Oregon State’s beautiful, historic and state‑of‑the‑art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package

• Medical, Dental, Vision and Basic Life.
• OSU pays 95% of premiums for you and your eligible dependents.
• Free confidential mental health and emotional support services, and counseling resources.
• Retirement savings paid by the university.
• A generous paid leave package, including holidays, vacation and sick leave.
• Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
• Robust Work‑Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
• Optional lifestyle benefits such as pet, accident, and critical care insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.
• Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU.

Equal Opportunity Statement

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is a) in response to a formal complaint or charge, b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or c) consistent with the contractor’s legal duty to furnish information.

At Oregon State University, no qualified person shall, solely by reason of disability, be denied access to, participation in, or the benefits of, any program or activity operated by the University. If requested, OSU will provide reasonable accommodation to applicants in order to provide access to the application, interviewing and selection process. You are not required to note the presence of a disability on your application to receive an accommodation. Please request any reasonable accommodations for disability as early as possible in the application and search process. Requests may be directed to the hiring unit, or to the Office of Equal Opportunity and Access at [phone]. See Request an Accommodation Procedures for the OSU policy.

Oregon State University, in compliance with state and federal laws and regulations, including TitleIX and its regulations, does not unlawfully discriminate and prohibits discrimination in any education program or activity that it operates, including in academic admissions and employment. The university prohibits unlawful discrimination on the basis of age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin (including ancestry and ethnicity), citizenship, marital or family status, pregnancy or related conditions, disability, genetic information, protected veteran status / service in the uniformed service, or any other status protected by law or OSU policy.

Inquiries about TitleIX may be referred to OSU’s TitleIX Coordinator, the U.S. Department of Education’s Office for Civil Rights (link to https://ocrcas.ed.gov/contact-ocr), or both. OSU’s TitleIX Coordinator is the Executive Director of the Office of Equal Opportunity and Access (EOA). For information on OSU’s nondiscrimination policy and procedures, including how to report information about conduct that may constitute discrimination or make a complaint of sex discrimination under TitleIX, contact EOA by phone: 541‑737‑3556, email: [e-mail], mail/location: 330 Snell Hall, CorvallisOR97331, or visit EOA’s website: eoa.oregonstate.edu.

Know Your Rights Oregon Family Leave Act: Department of Labor Family and Medical Leave Act: