Guest Experience Ambassador (Part-Time)

UDF-MyScoop Branding; Wilder (KY); On-site; USD 17,000 - 20,000; Part time

Job summary

United Dairy Farmers is seeking a part-time Guest Services Associate in Wilder, KY for up to 25 hours per week. You will greet guests, operate the POS and gas console, stock and maintain the store, and follow the Hi Five guest experience to ensure satisfaction.

The role requires completing time records, handling cash and transactions accurately, and staying aware of safety and store policies. You must be at least 16 years old.

Qualifications

• Ability to communicate effectively in English with customers.
• Ability to handle cash, payments, and transactions accurately.
• Ability to tolerate freezer temperatures and lift up to 21 pounds.

Responsibilities

• Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store.
• DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers.
• Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change.
• Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates.
• Security: Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs.
• Maintenance: Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures.
• Reporting: Accurate completion of time records and the Customer First Document.
• Other duties as assigned by Management
• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and to use price book.
• Ability to understand operating instructions for store equipment and to operate all store equipment.
• Ability to prepare DipSide items using supplies located in the dip cabinets.
• Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change.
• Ability to recognize numbers, count and do arithmetic well enough to complete required records.
• Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display.
• Ability to clean counters and other surfaces.
• Ability to tolerate exposure to temperatures as low as –30 degrees Fahrenheit for at least 2 minutes.
• Ability to tolerate exposure to temperatures as low as +33 degrees Fahrenheit for at least 10 minutes.
• Ability to raise at least 10 pounds from floor level to a height of 5 feet.
• Ability to place an 8” x 10” x 10” package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor.

Job description

United Dairy Farmers is seeking a part-time Guest Services Associate in Wilder, KY for up to 25 hours per week. You will greet guests, operate the POS and gas console, stock and maintain the store, and follow the Hi Five guest experience to ensure satisfaction.

The role requires completing time records, handling cash and transactions accurately, and staying aware of safety and store policies. You must be at least 16 years old.