Guest Experience Ambassador

NEXDINE; United States; Sur place; USD 27 000 - 33 000; Temps partiel

Avantages offerts par ce poste

Health, Dental & Vision Insurance

Company-Paid Life Insurance

401(k) Savings Plan

Paid Time Off

Résumé du poste

NEXDINE Hospitality is seeking a Part Time Guest Experience Ambassador in Camp Verde, AZ. You will help create a best-in-class dining experience for residents, colleagues, and guests, delivering exemplary service in a hospitality-focused environment.

You will assist with meal service, communicate menu options, and monitor dietary needs while maintaining a clean, welcoming dining area. Applicants should have high school diploma and prior food service or customer service experience.

Qualifications

• High school diploma or equivalent.
• Previous experience in food service.
• Previous customer service experience.

Responsabilités

• Cascade a spirit of Hospitality to residents, colleagues and guests.
• Leads service of food or beverages to residents and prepares or serves specialty diets as required.
• Engages with residents to obtain desired orders and describes daily menu offerings.
• Explain how various menu items are prepared, ingredients and cooking methods.
• Ensure residents are satisfied with all aspects of service and report issues to supervisor.
• Check residents diets and preferences to meet dietary requirements.
• Assist with setup and breakdown of all scheduled meal periods.
• Stock service areas with supplies and maintain clean work areas.
• Provide excellent customer service: be attentive, approachable, and courteous.

Connaissances

Customer service

Hospitality

Formation

High school diploma or equivalent

Description du poste

Who We Are:

NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at www.NEXDINE.com.

Job Details

Position: Guest Experience Ambassador

Location: Camp Verde, AZ

Hours: Part Time

Pay Frequency: Weekly - Direct Deposit

What We Offer You:

• Generous Compensation & Benefits Package
• Health, Dental & Vision Insurance
• Company-Paid Life Insurance
• 401(k) Savings Plan
• Paid Time Off: Vacation, Holiday, Sick Time
• Employee Assistance Program (EAP)
• Career Growth Opportunities
• Various Employee Perks and Rewards

Guest Experience Ambassador Job Summary :

The Sever/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service.

Essential Functions and Key Tasks :

• Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.
• Leads service of food or beverages to residents and prepares or serve specialty diets and dishes as required.
• Engages with residents toobtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Ensure residents are satisfied with all aspects of service. Communicate with direct supervisor on any customer service issues.
• Check residents diets, likes & dislikes to ensure that such requirements are satisfied.
• Assist with set-up/breakdown of all scheduled meal periods.
• Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
• Perform cleaning duties as assigned, including but not limited to, sweeping and mopping floors, tidying up service station, clearing tables and taking out trash.
• May wash pots, pans, dishes, utensils, or other cooking equipment.
• May assist in supporting culinary staff at numerous stations as directed.
• Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.
• May perform other duties and responsibilities as assigned.

Work Environment :

The Guest Experience Ambassador operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef's knives. The team member is frequently exposed to heat, steam, fire and noise.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Required Education and Experience :

• High school diploma or equivalent
• Previous experience in food service
• Previous customer service experience