Guest Experience Ambassador

LodgeWorks; Salt Lake City (UT); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

PTO

Hotel discounts

Health plan

401(k)

Paid holidays

Disability insurance

Referral bonuses

FSA

Job summary

LodgeWorks is seeking a Guest Service Representative to greet guests, register arrivals, and be the brand ambassador across our hotels. You will help guests with inquiries, process payments, and communicate hotel information with a focus on exceptional hospitality.

The role emphasizes teamwork, proactive service, and adherence to LodgeWorks standards while supporting a welcoming guest experience across multiple properties.

Qualifications

• Demonstrates strong communication and guest service skills.
• Ability to prioritize tasks and manage time effectively.
• Willingness to learn hotel operations and brand standards.

Responsibilities

• Check guests in and out in a confident, personalised manner.
• Explain accommodations, rates, packages and local area information.
• Resolve guest concerns promptly and maintain brand standards.

Skills

Team player

Excellent communicator

Hospitality mindset

Energetic problem solver

Time management

Job description

LodgeWorks is seeking a Guest Service Representative to greet guests, register arrivals, and be the brand ambassador across our hotels. You will help guests with inquiries, process payments, and communicate hotel information with a focus on exceptional hospitality.

The role emphasizes teamwork, proactive service, and adherence to LodgeWorks standards while supporting a welcoming guest experience across multiple properties.