Guest Experience Ambassador

NEXDINE Hospitality; Pompano Beach (FL); On-site; USD 22,000 - 37,000; Full time

Benefits offered by this job

Compensation package

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

PTO

EAP

Job summary

NEXDINE Hospitality is seeking a Guest Experience Ambassador to enhance dining experiences for residents, colleagues, and guests in Pompano Beach, FL. The role emphasizes hospitality, attentive service, and knowledge of menu items and wine.

Position offers weekend scheduling with both Part Time and Full Time hours. Paid weekly via direct deposit, with hourly pay up to $18.00 and a comprehensive benefits package including health, dental, life, and 401(k) options.

Qualifications

• High school diploma or equivalent.
• Previous experience in food service.
• Previous customer service experience.

Responsibilities

• Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.
• Leads service of food or beverages to residents.
• Engages with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Ensure residents are satisfied with all aspects of service.
• Communicate with direct supervisor on any customer service issues.
• Check residents' diets, likes & dislikes to ensure that such requirements are satisfied.
• Assist with set up tables, run food and deliver wine and cocktails.
• Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
• Some wine knowledge required.
• Get along with others and have an "above and beyond" service mentality.
• Provide excellent customer service; be attentive and approachable, greet and thank customers.

Skills

Customer service

Food service

Teamwork

Communication

Education

High school diploma

Job description

Who We Are

NEXDINE Hospitality’s family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at www.NEXDINE.com.

Job Details

Position: Guest Experience Ambassador

Location: Pompano Beach, FL

Schedule: Weekends Required

Hours: Part Time/Full Time

Hourly Pay Rate: Up to $18.00/hr

Pay Frequency: Weekly – Direct Deposit

What We Offer You

• Generous Compensation & Benefits Package
• Health, Dental & Vision Insurance
• Company-Paid Life Insurance
• 401(k) Savings Plan
• Paid Time Off: Vacation, Holiday, Sick Time
• Employee Assistance Program (EAP)
• Career Growth Opportunities
• Various Employee Perks and Rewards

Guest Experience Ambassador Job Summary

The Server/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service.

Essential Functions And Key Tasks

• Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.
• Leads service of food or beverages to residents.
• Engages with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Ensure residents are satisfied with all aspects of service.
• Communicate with direct supervisor on any customer service issues.
• Check residents' diets, likes & dislikes to ensure that such requirements are satisfied.
• Assist with set up tables, run food and deliver wine and cocktails.
• Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
• Some wine knowledge required.
• Get along with others and have an "above and beyond" service mentality.
• Provide excellent customer service; be attentive and approachable, greet and thank customers.
• May perform other duties and responsibilities as assigned.

Work Environment

The Guest Experience Ambassador operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef’s knives. The team member is frequently exposed to heat, steam, fire and noise.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Required Education And Experience

• High school diploma or equivalent
• Previous experience in food service
• Previous customer service experience

All selected candidates must undergo a Level 2 background check: HB531 | Florida Agency for Health Care Administration