GUEST EXPERIENCE AMBASSADOR

Flik Independent School Dining; New York (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Compass Group USA's Flik Hospitality division seeks a friendly, guest‑service oriented team member to deliver hospitality excellence. You will welcome members and guests, guide them through check‑in/out, and share insights on site amenities and local attractions.

This role emphasizes warmth, attentiveness, and the ability to thrive in a fast‑paced public environment, with benefits including medical, vision, and paid time off.

Qualifications

• A genuine sense of hospitality with a commitment to delivering a memorable experience.
• Ability to work under pressure, prioritize tasks and juggle multiple duties in a public environment.
• Excellent listening and oral communication skills.
• Proficient computer skills and knowledge of office technology.

Responsibilities

• Welcome members and guests with warmth, ensuring a welcoming experience.
• Offer personalized amenities and tailor interactions to guest preferences.
• Guide guests through check-in and check-out and escort them as needed.
• Share knowledge of site amenities, attractions, and dining options.

Skills

Hospitality

Customer service

Communication

Microsoft Office

Tools

Microsoft Office Suite

Job description

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What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands‑on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Embark on a journey of hospitality excellence as a valued member of our team, dedicated to crafting extraordinary experiences for our cherished members.Join us in creating moments of unparalleled warmth and hospitality, where every detail is thoughtfully orchestrated to exceed the expectations of our discerning members.

Key Responsibilities:

• Welcome members and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belonging.
• Transform arrivals into unforgettable experiences by extending personalized amenities, tailoring each interaction to reflect the unique preferences of our esteemed guests.
• Seamlessly guide members through the check‑in and check‑out process, serving as a gracious escort to their final destination, leaving lasting impressions at every turn.
• Illuminate our site offerings with your comprehensive knowledge of amenities, local attractions, and dining options, enriching each visit with invaluable insights and recommendations.
• Uphold the highest standards of access management, orchestrating the badge process with meticulous attention to detail, in alignment with our site’s esteemed reputation.

Qualifications:

• A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the experience concierge role.
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
• Proficient computer skills and knowledge of office technology / equipment
• Proficient knowledge of Microsoft Suite (Outlook, Teams, Word, PowerPoint, Excel)

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.