Guest Experience Agent - Hybrid (Mon & Fri Remote)

Hyatt; Moore (OK); Hybrid; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Retirement savings plan

Educational assistance

Employee stock purchase program

Free room nights after 90 days

Wellness reimbursement

Community involvement opportunities

Job summary

Hyatt Hotels Corporation in Moore, Oklahoma is seeking a Customer Service Associate for the Shared Services Center. This on-site role begins immediately and will transition to a hybrid schedule after 90 days, with remote work on Mondays and Fridays.

Responsibilities include responding to phone calls and emails, resolving guest concerns, and meeting performance goals. Benefits include health coverage, retirement plan, tuition assistance, free room nights after 90 days, and employee stock purchase

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience.
• Ability to thrive in a fast-paced environment.
• Proven track record of meeting or exceeding performance goals.
• Strong multitasking skills with proficiency in multiple PC applications.

Responsibilities

• Respond to phone calls, emails, and additional guest inquiries.
• Conduct in-depth research to resolve guest concerns.

Skills

Customer service

Multitasking

PC proficiency

Communication skills

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Hyatt Hotels Corporation in Moore, Oklahoma is seeking a Customer Service Associate for the Shared Services Center. This on-site role begins immediately and will transition to a hybrid schedule after 90 days, with remote work on Mondays and Fridays.

Responsibilities include responding to phone calls and emails, resolving guest concerns, and meeting performance goals. Benefits include health coverage, retirement plan, tuition assistance, free room nights after 90 days, and employee stock purchase