Guest Experience Advocate - On-Demand, Flexible Hours

Target; Kentucky; On-site; USD 19,000 - 26,000; Full time

Job summary

Target is hiring in the United States for an On-Demand TeamMember and Guest Advocate. You can create your own schedule by picking up shifts posted by leaders or other team members via the myTime app, with attendance and commitment expectations to a flexible work pattern.

As a Guest Advocate, you will assist guests, perform checkouts, and promote Target services while delivering a friendly, efficient shopping experience. Training and orientation are provided to prepare you for the role.

Responsibilities

• Create an Easy, Inspiring, and Friendly guest experience by delivering on the following commitments
• Greet: 10ft: be friendly – smile, make eye contact, or wave
• 4ft: greet the guest, smile and initiate a warm, helpful interaction
• Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience
• End every guest transaction with a sincere thank you
• Actively support team efforts and assist peers in other areas while maintaining a positive and respectful attitude
• Adjust to business and guest needs to deliver an easy and inspiring guest experience
• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy
• Make the guest aware of current and upcoming brand launches, store activities and events
• Know and speak the benefits of Target Loyalty programs with every guest and assist with application, sign-up, and sign in as needed
• Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them
• Understand and show guests how to use Wallet and the other features and offerings within the Target App
• Attempt every return and follow register prompts, partnering with immediate leaders as needed to help solve issues for the guest while following Target’s policies and procedures
• Partner with leaders as needed to de‑escalate any situations and recover the guest shopping experience while following Target’s policies and procedures
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests
• Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
• Stock supplies during store open hours while being available for the guest
• Demonstrate a culture of ethical conduct, safety and compliance
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible
• Support guest services such as order pick up (OPU), Drive‑up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
• All other duties based on business needs.

Job description

Target is hiring in the United States for an On-Demand TeamMember and Guest Advocate. You can create your own schedule by picking up shifts posted by leaders or other team members via the myTime app, with attendance and commitment expectations to a flexible work pattern.

As a Guest Advocate, you will assist guests, perform checkouts, and promote Target services while delivering a friendly, efficient shopping experience. Training and orientation are provided to prepare you for the role.