Guest Experience Advocate & Front-Store Cashier

Target

Powell (TN)

On-site

USD 23,000 - 34,000

Full time

5 days ago
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Job summary

Target in Powell, TN is hiring a Guest Advocate to greet guests, resolve issues, and assist with online and in-store services while delivering a friendly, efficient shopping experience.

You will learn the features of Target loyalty programs, Drive Up, Order Pick Up, and returns. You should enjoy helping others, thrive in a fast-paced setting, and be flexible with shifts including nights and weekends. Training is provided.

Qualifications

  • Communicating effectively, including using positive language and attentive to guests needs
  • Welcoming and helpful attitude toward guests and other team members
  • Attention to detail while prioritizing tasks
  • Willing to educate guests and engage around products and services
  • Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
  • Work both independently and with a team
  • Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
  • Resolve guest questions quickly on the spot

Responsibilities

  • Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments
  • Greet guests at 10ft and 4ft with a warm, helpful interaction
  • Help guests find what they need and resolve issues for a smooth shopping experience
  • End every guest transaction with a sincere thank you
  • Actively support team efforts and assist peers while maintaining a positive attitude
  • Adjust to business and guest needs to deliver easy and inspiring experiences
  • Demonstrate a service culture prioritizing the guest experience
  • Make guests aware of current promos and TargetApp features including Wallet
  • Know and speak to Target Loyalty benefits and assist with signup/log-in
  • Scan and bag items efficiently and safely
  • Work to minimize guest wait time while maintaining service
  • Be familiar with Order Pick Up, Drive Up and online ordering
  • Handle returns with guidance from leadership and follow policies
  • Maintain a clean, clutter-free work area and stock supplies during open hours
  • Follow safety policies and report hazards
  • Support guest services such as OPU, Drive-Up, and DUReturns
  • All other duties based on business needs

Skills

Communication
Welcoming
Attention to detail
Guest education
Device usage
Teamwork
Stays composed
Issue resolution

Job description

Target in Powell, TN is hiring a Guest Advocate to greet guests, resolve issues, and assist with online and in-store services while delivering a friendly, efficient shopping experience.

You will learn the features of Target loyalty programs, Drive Up, Order Pick Up, and returns. You should enjoy helping others, thrive in a fast-paced setting, and be flexible with shifts including nights and weekends. Training is provided.

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