Guest Experience Advocate & Front-Store Cashier

Target; Powell (TN); On-site; USD 23,000 - 34,000; Full time

Job summary

Target in Powell, TN is hiring a Guest Advocate to greet guests, resolve issues, and assist with online and in-store services while delivering a friendly, efficient shopping experience.

You will learn the features of Target loyalty programs, Drive Up, Order Pick Up, and returns. You should enjoy helping others, thrive in a fast-paced setting, and be flexible with shifts including nights and weekends. Training is provided.

Qualifications

• Communicating effectively, including using positive language and attentive to guests needs
• Welcoming and helpful attitude toward guests and other team members
• Attention to detail while prioritizing tasks
• Willing to educate guests and engage around products and services
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Work both independently and with a team
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Resolve guest questions quickly on the spot

Responsibilities

• Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments
• Greet guests at 10ft and 4ft with a warm, helpful interaction
• Help guests find what they need and resolve issues for a smooth shopping experience
• End every guest transaction with a sincere thank you
• Actively support team efforts and assist peers while maintaining a positive attitude
• Adjust to business and guest needs to deliver easy and inspiring experiences
• Demonstrate a service culture prioritizing the guest experience
• Make guests aware of current promos and TargetApp features including Wallet
• Know and speak to Target Loyalty benefits and assist with signup/log-in
• Scan and bag items efficiently and safely
• Work to minimize guest wait time while maintaining service
• Be familiar with Order Pick Up, Drive Up and online ordering
• Handle returns with guidance from leadership and follow policies
• Maintain a clean, clutter-free work area and stock supplies during open hours
• Follow safety policies and report hazards
• Support guest services such as OPU, Drive-Up, and DUReturns
• All other duties based on business needs

Skills

Communication

Welcoming

Attention to detail

Guest education

Device usage

Teamwork

Stays composed

Issue resolution

Job description

Target in Powell, TN is hiring a Guest Advocate to greet guests, resolve issues, and assist with online and in-store services while delivering a friendly, efficient shopping experience.

You will learn the features of Target loyalty programs, Drive Up, Order Pick Up, and returns. You should enjoy helping others, thrive in a fast-paced setting, and be flexible with shifts including nights and weekends. Training is provided.