Guest Experience Advocate — Flexible Hours

Target; Rochester Hills (MI); On-site; USD 19,000 - 29,000; Full time

Job summary

Target is seeking a Guest Advocate to welcome guests and provide friendly, efficient service in a fast-paced retail environment. You will help guests find items, explain loyalty programs, and guide them through pickup and drive-up options while upholding store standards.

The role emphasizes strong communication, teamwork, and problem-solving to ensure a smooth, inviting shopping experience for every guest.

Qualifications

• Ability to greet and assist guests in a friendly manner.
• Excellent verbal and written communication with customers.
• Attention to detail in transactions and service.
• Ability to adapt to a fast-paced, high-traffic environment.

Responsibilities

• Greet guests and offer help to find items or resolve issues.
• Explain store services and promotions, including Target App features.
• Assist with order pick-up and drive-up services where applicable.
• Process transactions accurately and maintain store cleanliness.
• Support teammates and maintain a positive work environment.
• Handle returns and exchanges following store policies.

Skills

Communication

Customer service

Attention to detail

Teamwork

Multitasking

Tech literacy

Independent worker

Problem solving

Job description

Target is seeking a Guest Advocate to welcome guests and provide friendly, efficient service in a fast-paced retail environment. You will help guests find items, explain loyalty programs, and guide them through pickup and drive-up options while upholding store standards.

The role emphasizes strong communication, teamwork, and problem-solving to ensure a smooth, inviting shopping experience for every guest.