Guest Experience & Activations Lead

The Brix Hotel; Honolulu (HI); On-site; USD 24,796 - 34,440; Full time

Job summary

Highgate Hotels in Honolulu is seeking an Activation/Recreations Ambassador to support pool and hotel events, ensuring guest satisfaction and smooth operations. You will assist with setup, guest service, and sales of cabanas and day beds while maintaining pool area cleanliness.

The role requires a high school diploma or equivalent, with 2 years of hospitality experience preferred and strong computer/POS proficiency. Regular, flexible hours including weekends may apply in a dynamic resort setting.

Qualifications

• High school diploma or equivalent.
• 2 years retail/hospitality experience preferred.
• Proficient with computers and POS systems.

Responsibilities

• Assist during pool and hotel functions, including setup and teardown.
• Greet and assist guests, ensuring excellent service and guest satisfaction.
• Sell cabanas/day beds and provide information on guest needs to activation staff.
• Maintain pool area cleanliness and organize furniture and service areas.

Skills

Customer service

POS systems

Computer proficiency

Education

High school diploma or equivalent

Job description

Highgate Hotels in Honolulu is seeking an Activation/Recreations Ambassador to support pool and hotel events, ensuring guest satisfaction and smooth operations. You will assist with setup, guest service, and sales of cabanas and day beds while maintaining pool area cleanliness.

The role requires a high school diploma or equivalent, with 2 years of hospitality experience preferred and strong computer/POS proficiency. Regular, flexible hours including weekends may apply in a dynamic resort setting.