Guest-Driven Barista | Flexible Hours + Room Discounts

Driftwood Hospitality Management; Springfield (IL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking an associate to provide guests with prompt service, quality beverages and products, and to maintain a clean and comfortable environment. The hotel operates 24/7, so shift times vary and hours worked per week can change.

Responsibilities include maintaining composure during peak times, anticipating guest needs, and delivering exceptional service while following cash handling and safety procedures.

Qualifications

• No previous experience required.
• Maintain regular and consistent attendance and punctuality.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security.
• Excellent communication and customer service skills.

Responsibilities

• Maintains a calm demeanor during high volume periods to keep store operating to standard and set a positive example for the shift team.
• Anticipates customer and store needs by evaluating environment and cues.
• Communicates information to manager so the team can respond as necessary.
• Delivers legendary customer service by putting the customer first and connecting with them.
• Discovers and responds to customer needs.
• Follows policies for cash handling, safety and security to ensure safety of all partners during each shift.
• Maintains a clean and organized workspace for easy resource access.
• Provides quality beverages, whole bean, and food products by adhering to recipes and presentation standards.
• Follows health, safety, and sanitation guidelines for all products.
• Maintains regular and punctual attendance.

Skills

Customer service

Communication

Flexible hours

Job description

Driftwood Hospitality Management is seeking an associate to provide guests with prompt service, quality beverages and products, and to maintain a clean and comfortable environment. The hotel operates 24/7, so shift times vary and hours worked per week can change.

Responsibilities include maintaining composure during peak times, anticipating guest needs, and delivering exceptional service while following cash handling and safety procedures.