Barista

Intercontinental Kansas City Country Club Plaza; Kansas City (MO); On-site; USD 12,000 - 18,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking hospitality team members to join our Kansas City property. The role emphasizes prompt service, quality beverages and food, and maintaining a clean, welcoming environment for guests.

The hotel operates 24 hours a day, seven days a week, so shifts vary to meet business needs. No prior experience is required; we value reliability, excellent communication, and a customer-first attitude.

Qualifications

• No previous experience required.
• Meet store operating policies and standards, including cash handling and safety.
• Maintain regular and punctual attendance.
• Excellent communication and customer service skills.

Responsibilities

• Provides quality beverages, whole bean, and food products consistently.
• Maintains a calm demeanor during high volume periods to keep store operating to standard.
• Delivers legendary customer service by putting the customer first.
• Follows health, safety, and sanitation guidelines for all products.
• Keeps a clean and organized workspace so resources are easy to locate.

Skills

Excellent communication and customer

Job description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.JOB SUMMARYProviding guests with prompt service, quality beverages and products, and maintaining a clean and comfortable environment.ESSENTIAL JOB FUNCTIONSThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.Anticipates customer and store needs by constantly evaluating environment and customers for cues.Communicates information to manager so that the team can respond as necessary.Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.Discovers and responds to customer needs.Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.Maintains a clean and organized workspace so that partners can locate resources and product as needed.Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.Follows health, safety, and sanitation guidelines for all products.Maintains regular and punctual attendance.KNOWLEDGE, SKILLS & ABILITIESNo previous experience required.Maintain regular and consistent attendance and punctuality.Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security.Excellent communication and customer service skills.PHYSICAL DEMANDSAbility to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.Lifting Fifty (30) pounds maximum.Constant standing & walking required.Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.Benefits401(k)Disability insuranceEmployee assistance programHealth insuranceLife insurancePaid time offRoom DiscountsEmployee Food and Beverage DiscountsEEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.