Guest-Driven Barista: Craft Coffee & Exceptional Service

TMC Group LLC; Nashville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

TMC Hospitality in Nashville is seeking friendly Baristas for Dawn Cafe and Bode Hotel. You will welcome guests, take food and beverage orders, prepare the Cafe coffee menu to specification, and complete all transactions with warm hospitality.

Maintain a clean outlet and seating area, assist guests with retail items, monitor equipment, and ensure timely, accurate orders while upholding brand standards. You will anticipate guest needs and train others to upsell products and services.

Qualifications

• Must exhibit good judgment while performing under pressure.
• Must be dedicated to our goal of providing superior guest experiences.

Responsibilities

• Provide excellent customer service while maintaining a clean and attractive outlet for guest.
• Ensure orders are prepared in a timely manner and ensure accuracy of all orders
• Ensure tables and store front are always in a clean and presentable manner
• Inspect, plan and ensure that all materials, workspaces, and equipment are in complete readiness for service.
• Anticipate guest needs, respond promptly to and acknowledge all guests, however busy and whatever time of the day.
• Maintain positive guest relations at all times and train staff to engage and upsell products and services.
• Resolve guest complaints and concerns to ensure guest satisfaction.

Skills

Good judgment

Guest-centric service

Job description

TMC Hospitality in Nashville is seeking friendly Baristas for Dawn Cafe and Bode Hotel. You will welcome guests, take food and beverage orders, prepare the Cafe coffee menu to specification, and complete all transactions with warm hospitality.

Maintain a clean outlet and seating area, assist guests with retail items, monitor equipment, and ensure timely, accurate orders while upholding brand standards. You will anticipate guest needs and train others to upsell products and services.