Guest Delivery Runner - 2nd Shift / Overnight

Wyndham; Orlando (FL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability insurance

Paid time off / holidays

Job summary

Club Wyndham Bonnet Creek Resort is seeking a Houseperson - Guest Delivery Runner to support the housekeeping team by delivering guest items promptly and maintaining storage areas. This role upholds Hospitality with Heart and OSHA/GHS safety standards.

The position requires attention to detail, ability to read routine instructions, and a professional, guest-focused attitude. A Florida driver's license is required, and duties include laundry handling and stock management.

Qualifications

• Detail oriented with organizational skills.
• Familiarity with cleaning products and equipment.
• Ability to read and comprehend routine instructions, short correspondence and memos.
• Ability to give high priority to customer service.
• Ability to receive, sort, and fold laundry.
• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
• Must be people oriented and able to work independently or with others as needed.
• Valid Florida Driver's License required.

Responsibilities

• Deliver items to guest suites in a timely and courteous manner, following the company's protocols.
• Perform and maintain inventories of guest amenities as required; stock/restock supplies as needed.
• Maintain positive customer and associate relationships; respond to inquiries to ensure guest satisfaction.
• Ensure compliance with internal audits, quality assurance, loss prevention, operating procedures and SOPs.
• Performs other duties as needed.

Skills

Detail oriented

Cleaning products familiarity

Read routine instructions

Customer service orientation

Laundry handling

Professional appearance

People oriented

Independence / teamwork

Florida Driver's License

Job description

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Now hiring immediately for our Club Wyndham Bonnet Creek Resort.

Must be able to work 2nd Shift (typically 3:30pm-12AM) with availability to work occasional overnight shifts if needed.

Pay is $15.50/hour, plus $1/hour differential for overnight shifts.

Houseperson - Guest Delivery Runner

How You'll Shine

The Houseperson - Guest Delivery Runner serves as a supporting role to the housekeeping team. This position will be responsible for providing courteous and competent services to ensure all guest request deliveries are provided in a timely and efficient manner while maintaining the company's expected high quality standards and Hospitality with Heart philosophy. The Houseperson Guest Delivery Runner will be responsible for the organization, maintenance and cleanliness of storage areas. This associate will adhere to the company's safety program and maintain Occupational Safety and Health Administration (OSHA), including the new Global Harmonized System for chemicals (GHS), regulations.

How You'll Make an Impact

• Deliver items to guest suites in a timely and courteous manner, following the company's protocols.
• Perform and maintain inventories of guest amenities as required. Stocks and/or restocks supplies' storages as needed.
• Maintain positive customer and associate relationships: Respond appropriately to guest and associate inquiries and concerns to ensure total guest satisfaction. Promote team work and quality service through daily communications and coordination with other departments.
• Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures.
• Performs other duties as needed.

What You'll Bring

• Detail oriented with organizational skills.
• Familiarity with cleaning products and equipment.
• Ability to read and comprehend routine instructions, short correspondence and memos.
• Ability to give high priority to customer service.
• Ability to receive, sort, and fold laundry.
• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
• Must be people oriented and able to work independently or with others as needed.
• Valid Florida Driver's License required.

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

Equal Opportunity

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail] , including the title and location of the position for which you are applying.