Guest Coordinator

Ulta Beauty; Pensacola (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading beauty retailer as a Guest Coordinator, where you'll engage with guests, promote services, and support a dynamic team. This role emphasizes exceptional guest service, sales performance, and a passion for beauty. Be part of a transformative experience in the beauty industry with opportunities for personal growth and development.

Qualifications

• Minimum 1 year of relevant experience or equivalent education and experience.

Responsibilities

• Achieve or exceed sales goals in retail and services.
• Deliver exceptional guest service in salon areas.
• Support appointment management and guest acquisition.

Skills

Sales

Communication

Relationship Building

Troubleshooting

Product Knowledge

Education

High School Diploma

Tools

POS Systems

Apple Devices

Booking Systems

Job description

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Overview

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, industry’s most esteemed beauty leaders share their expertise, build authentic community, and create a real sense of belonging—while plotting bold, innovative strategies to revolutionize the industry.

Expect robust organizational support, increasing investment, and opportunities for personal growth—all within a company of unwavering strength and stability.

Be part of the future of beauty services and join the transformation.

General Summary & Scope

The Guest Coordinator engages with guests and promotes Ulta Beauty services through personalized interactions in-store and over the phone. They embody the brand’s image, products, and culture, supporting the Experience Manager (EM) and Assistant Services Manager (ASM) by focusing on performance, people, and process. A passion for beauty, excellent guest service, and the ability to learn and communicate salon services and product knowledge are essential.

Principal Duties & Responsibilities

The Guest Coordinator champions Ulta Beauty’s mission, vision, and values, performing duties including:

Performance

• Achieve or exceed sales goals in retail, services, guest loyalty, and omni-channel channels.
• Deliver exceptional guest service in salon, haircare, and skincare areas.
• Handle sales, refunds, and exchanges courteously.
• Support the services team with booking, guest records, and resolving concerns.
• Promote current promotions and invite guests to try services.
• Assist service providers with appointment management and guest acquisition.
• Book and support services and in-store events to enhance guest experience and sales.
• Stay informed on industry trends and product knowledge to serve guests better.
• Maintain regular attendance.

People

• Foster an inclusive environment supporting teammates and guests.
• Support stylists’ goals through communication and collaboration.
• Build guest relationships through interactions and recommendations.
• Observe and address guest needs for a comprehensive experience.
• Collaborate with store team members to grow the business.
• Develop professional relationships with peers and brand partners.
• Promote the guest loyalty program and app.
• Attend mandatory training and meetings.

Process

• Ensure compliance with policies, procedures, and standards.
• Follow dress code and safety protocols.
• Support sanitation, infection control, and safety procedures.
• Utilize scheduling tools to optimize results.
• Communicate supply needs and maintain store cleanliness.
• Protect assets through loss prevention practices.
• Perform other operational tasks as assigned.

Job Qualifications

Education

• High school diploma preferred.

Experience

• Minimum 1 year of relevant experience or equivalent education and experience.

Skills

• Proficiency with basic technology (POS, Apple devices, booking systems).
• Strong sales, product, and service knowledge.
• Excellent relationship-building skills.
• Effective communication and troubleshooting skills.
• Ability to work independently and collaboratively.

Special Position Requirements

• Flexible schedule including days, evenings, weekends, and holidays.

Working Conditions

• Mobility throughout the store during shifts.
• Frequent standing, bending, lifting (up to 10 lbs.), and object manipulation.
• Use of computers, phones, and office supplies.

Ulta Beauty is committed to an inclusive environment and will consider all qualified applicants, including those with criminal histories, in accordance with applicable laws.

About Ulta Beauty

Ulta Beauty (NASDAQ: ULTA) is the largest North American beauty retailer, offering over 25,000 products from around 500 brands, including its private label. It features a full-service salon in every store with hair, skin, brow, and makeup services.

We consider all qualified applicants, including those with arrest or conviction records, in accordance with applicable laws.