Guest Consultant Sales and Customer Service

Massage Heights Indianapolis; Stonecrest (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Training & development

Massage Heights Family Fund

Employee Discounts

Digital Workspace

Paid Training

Growth Opportunities

Stunning Retreats

Job summary

Massage Heights Indianapolis is hiring a sales-minded Guest Services Associate to educate guests about our massage and skincare services. You will help grow memberships and gift card sales while delivering exceptional service. You will greet guests, answer questions, and promote wellness through our offerings.

Join a team that values loyalty, authenticity, and professional growth. Expect flexible scheduling, a base pay with commission, paid training, and opportunities for advancement as you

Qualifications

• Exceptional guest service and communication abilities.
• Previous experience in sales, retail, or guest services is required.
• Proficient with basic computer software and quick to learn new systems.
• Fast learner with a positive and energetic demeanor.
• Strong critical thinking skills, especially in resolving customer conflicts.
• Passionate about interacting with people and consistently delivering outstanding service.
• Thrives in collaborative team settings.

Responsibilities

• Educate guests confidently and effectively about services and products
• Achieve monthly sales targets through membership and gift card sales
• Provide exceptional service by listening, communicating, and responding to guest’s needs
• Excellent phone etiquette with an upbeat tone and strong articulation
• Promote the therapeutic/wellness benefits of massage therapy and skin therapy
• Develop and maintain positive relationships with members of the team and guests

Skills

Guest service

Communication

Sales experience

Computer skills

Team collaboration

Job description

• Must have sales and customer service background.

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Training & development
• Must have sales and customer service background.

Our brand purpose is to Elevate the Lives of the People we Touch. Join the Massage Heights team to help us inspire, educate, and promote a balanced lifestyle for every member and guest.

Benefits/Perks

• Flexible Scheduling
• Growth Opportunities
• Paid Training
• Digital Workspace
• Stunning Retreats
• Massage Heights Family Fund
• Employee Discounts
• Competitive pay with commission and bonus opportunities

Schedule/Expected work hours

• 5-7-hour shifts
• Full and part-time positions available
• Required 1 weekend shift minimum
• Some day and evening shifts are required

Responsibilities

• Educate guests confidently and effectively about services and products
• Achieve monthly sales targets through membership and gift card sales
• Provide exceptional service by listening, communicating, and responding to guest’s needs
• Excellent phone etiquette with an upbeat tone and strong articulation
• Promote the therapeutic/wellness benefits of massage therapy and skin therapy
• Develop and maintain positive relationships with members of the team and guests

Qualifications

• Exceptional guest service and communication abilities
• Previous experience in sales, retail, or guest services is required
• Proficient with basic computer software and quick to learn new systems
• Fast learner with a positive and energetic demeanor
• Strong critical thinking skills, especially in resolving customer conflicts
• Passionate about interacting with people and consistently delivering outstanding service
• Thrives in collaborative team settings

Compensation: $15.00 - $20.00 per hour

At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.

We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.

Join the Team at Massage Heights