Guest Consultant Sales and Customer Service

Massage Heights - Charlotte; Charlotte (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Training & development

Flexible Scheduling

Growth Opportunities

Paid Training

Digital Workspace

Stunning Retreats

Massage Heights Family Fund

Employee Discounts

Commission and bonus opportunities

Job summary

Massage Heights - Charlotte is seeking a sales and guest services professional to educate guests on our services and products, drive membership and gift card sales, and deliver exceptional service with a friendly, confident demeanor.

Join a team that values flexible scheduling, training, and opportunities for advancement as we promote a balanced lifestyle and wellness for our members and guests.

Qualifications

• Exceptional guest service and communication abilities.
• Previous experience in sales, retail, or guest services is required.
• Proficient with basic computer software.
• Fast learner with a positive and energetic demeanor.
• Strong critical thinking skills, especially in resolving customer conflicts.
• Thrives in collaborative team settings.

Responsibilities

• Educate guests confidently and effectively about services and products.
• Achieve monthly sales targets through membership and gift card sales.
• Provide exceptional service by listening, communicating, and responding to guest’s needs.
• Excellent phone etiquette with an upbeat tone and strong articulation.
• Promote the therapeutic/wellness benefits of massage therapy and skin therapy.
• Develop and maintain positive relationships with members of the team and guests.

Skills

Guest service

Communication

Sales experience

Team player

Computer skills

Conflict resolution

Tools

CRM software

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Training & development

*Must have sales and customer service background.

Our brand purpose is to Elevate the Lives of the People we Touch. Join the Massage Heights team to help us inspire, educate, and promote a balanced lifestyle for every member and guest.

Benefits/Perks

• Flexible Scheduling
• Growth Opportunities
• Paid Training
• Digital Workspace
• Stunning Retreats
• Massage Heights Family Fund
• Employee Discounts
• Competitive pay with commission and bonus opportunities

Schedule/Expected work hours

• 5-7-hour shifts
• Full and part-time positions available
• Required 1 weekend shift minimum
• Some day and evening shifts are required

Responsibilities

• Educate guests confidently and effectively about services and products
• Achieve monthly sales targets through membership and gift card sales
• Provide exceptional service by listening, communicating, and responding to guest’s needs
• Excellent phone etiquette with an upbeat tone and strong articulation
• Promote the therapeutic/wellness benefits of massage therapy and skin therapy
• Develop and maintain positive relationships with members of the team and guests

Qualifications

• Exceptional guest service and communication abilities
• Previous experience in sales, retail, or guest services is required
• Proficient with basic computer software and quick to learn new systems
• Fast learner with a positive and energetic demeanor
• Strong critical thinking skills, especially in resolving customer conflicts
• Passionate about interacting with people and consistently delivering outstanding service
• Thrives in collaborative team settings