Guest Concierge & Mountain Tours Lead (Part-Time)

Sundance Mountain Resort; Provo (UT); On-site; USD 9,100 - 13,000; Part time

Benefits offered by this job

Complimentary day tickets

Skiing vouchers

Job summary

Sundance Mountain Resort is seeking a part-time Mountain Host to welcome guests, assist with ticket purchases, provide complimentary mountain tours, and share information about the resort and its activities. Shifts run 8:30 am to 12:00 pm daily, with availability for weekends and holidays.

Must be 18+ and able to lift up to 50 pounds, with on-snow assessment during interview. Hosts may be assigned to arrival areas or on-mountain roles, and will wear uniforms and maintain professionalism while

Responsibilities

• Assist guests with ticket purchase and promote online sales during peak days and hours.
• Host complimentary mountain tours when requested by guests.
• Before going on a tour, gather information about the guest's skill level/ability before and plan the tour accordingly while prioritizing safety.
• Conduct all tours on appropriate terrain and ensure safe skiing on tours by skiing in control on designated blue and green runs.
• During complimentary tours, inform guests about general runs and terrain available at Sundance Mountain Resort.
• Actively engage each tour participant and provide recommendations of other Sundance activities which may enhance their experience.
• Provide guests with general information and history about Sundance Mountain Resort.
• Model and teach "Your Responsibility Code" and ski/ride at a level that encourages safety and confidence in the guest
• Assist with conducting VIP tours.
• Always exhibit professionalism and sell the story of Sundance and the experience to VIP guests.
• Maintain a high level of professional communication with the Sundance Mountain Resort Host Supervisor by supporting on-going changes, meeting points and responding to all verbal, written and email communications in a timely manner and as directed.
• While on duty, wear proper uniform and make sure it's clean and well kept.
• Uniforms are not to be worn on the mountain while off duty or at other resorts.
• Maintain a professional level of communication with peers, leadership and guests, displaying an effective and positive manner of speech.
• Provide feedback to Sundance leadership to improve operations, tours and other professional needs.
• Hosts are not to clump together but spread out and engage and interact with guests.
• Help guests achieve their goals by developing trust, creating lasting positive first impressions, building friendly and professional relationships, displaying salesmanship qualities and stimulating the desire in the guest to return.
• Assist guests as they arrive and seek information and direction.
• Be familiar with all aspects of Sundance Mountain Resort's current activities, events, meetings and programs, and communicate this to the guests as appropriate.
• Demonstrate a pleasant and outgoing personality and exhibit excellent guest service.
• Build and strengthen guest relationships and promote returning clientele.
• When required, carry hot chocolate backpacks and hand out complimentary cups of hot chocolate to guests.
• Share Sundance's story of land preservation and environmental commitment.
• Sundance Mountain Resort Hosts are given additional benefits by way of skiing vouchers.
• The employee must occasionally lift and/or move up to 50 pounds.
• Interview process involves an on-snow ski/boarding/skills assessment. Must be 18 years of age or older.

Job description

Sundance Mountain Resort is seeking a part-time Mountain Host to welcome guests, assist with ticket purchases, provide complimentary mountain tours, and share information about the resort and its activities. Shifts run 8:30 am to 12:00 pm daily, with availability for weekends and holidays.

Must be 18+ and able to lift up to 50 pounds, with on-snow assessment during interview. Hosts may be assigned to arrival areas or on-mountain roles, and will wear uniforms and maintain professionalism while