Guest Communications Coordinator (Global Sporting Event

SPEEDECK; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

An exciting opportunity awaits as a Guest Communications Coordinator for a global sporting event! This contract role involves leading guest communications, managing data, and ensuring compliance with regulations. You will be the first point of contact for guests, handling queries and generating reports while fostering professional relationships. Join a dynamic team passionate about delivering exceptional hospitality experiences at one of the world's premier sporting events. If you thrive in a fast-paced environment and have a love for sports and hospitality, this role is perfect for you!

Qualifications

• Fluent in English; Spanish is a plus.
• Strong IT skills, especially in Office Suite.
• Experience in managing data and systems.

Responsibilities

• Serve as the first point of contact for guest queries.
• Manage data and generate reports for clients and teams.
• Develop professional relationships with clients and service providers.

Skills

Fluent in English

Spanish fluency

Advanced Office Suite skills

System management experience

Time management skills

Analytical mindset

Organizational skills

Tools

Office Suite (Word, Excel, PowerPoint)

Job description

Guest Communications Coordinator (Global Sporting Event - Contract)

Location: New York, NY, US

Description

The Guest Communications Coordinator will support and lead the development, maintenance, and reporting of all data related to guests attending The iLUKA Collective’s global events.

This is a contract role starting summer 2025 until August 2026, working on a client project for the Global Sporting Event in the US in 2026.

Key Responsibilities:

1. Serve as the first point of contact for guest queries and data changes, pre-event and on-site, via email, phone, and face-to-face interactions.
2. Manage data and generate regular reports for clients, service providers, and internal teams using The iLUKA Collective's bespoke database (Pulse).
3. Develop and maintain professional relationships with clients, service providers, and team members to ensure clear communication.
4. Communicate data changes to all relevant parties as necessary.
5. Produce guest correspondence following client and The iLUKA Collective guidelines.
6. Handle guest queries promptly and professionally.
7. Distribute operational reports regularly.
8. Assist in training event staff.
9. Ensure compliance with GDPR and other data regulations at the event location.

This list is not exhaustive; all team members are expected to contribute to other business aspects as needed.

Skills, Knowledge, and Expertise:

1. Fluency in English is essential; Spanish fluency is a plus.
2. Excellent IT skills, including advanced knowledge of Office Suite (Word, Excel, PowerPoint).
3. Experience with system management.
4. Ability to prioritize a demanding workload.
5. Strong time management skills to meet strict deadlines.
6. Proactive, positive attitude, and reliable.
7. Organized with an analytical mindset and attention to detail.

Attributes:

1. High energy, comfortable working long hours in a demanding yet rewarding environment.
2. Willingness to get involved and adapt as needed.
3. Passionate about sport, hospitality, and delivery.
4. Calm, professional demeanor under pressure.
5. Ability to manage a demanding workload effectively.

The iLUKA Collective specializes in developing and delivering strategic activations for sponsors and stakeholders at global events, creating memorable hospitality experiences driven by strategic insights.

Our expertise spans working with sponsors, organizing committees, international federations, governing bodies, and host city stakeholders to craft sponsorship stories that maximize communication and navigate the complexities of global event delivery.

At The iLUKA Collective, we value people highly; hospitality is about people, and it is people who make the difference. Our teams create extraordinary experiences, and we hire great people to deliver great events. If you share our passion and are interested in working at the world’s premier global sporting events, we look forward to meeting you.