Guest Communications Coordinator (Global Sporting Event

iLUKA Limited; New York (NY); On-site; USD 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a Guest Communications Coordinator to support a global sporting event. This dynamic role involves managing guest queries, maintaining data integrity, and producing reports to ensure seamless communication among clients and service providers. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent organizational skills and a proactive attitude. Join a passionate team dedicated to delivering exceptional experiences and making a significant impact at one of the year's most anticipated events. If you are enthusiastic about sports and hospitality, this is the perfect opportunity for you.

Qualifications

• Experience in managing guest communications and data.
• Proficient in using various systems and data management tools.

Responsibilities

• Serve as the first point of contact for guest queries and data changes.
• Manage data and produce regular reports for clients and teams.
• Develop and maintain professional relationships with clients.

Skills

Fluency in English

Fluency in Spanish

Advanced IT skills

Time management skills

Organizational skills

Tools

Microsoft Office

Excel

PowerPoint

Job description

Guest Communications Coordinator (Global Sporting Event)

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The Guest Communications Coordinator will support and lead in developing, maintaining, and reporting all data related to guests attending The iLUKA Collective’s global events.

This is a contract role starting summer 2025 until August 2026, working on a client project for the Global Sporting Event in the US in 2026.

Key Responsibilities

• Serve as the first point of contact for guest queries and data changes, pre-event and on-site, via email, phone, and face-to-face communication.
• Manage data and produce regular reports for clients, service providers, and client teams using The iLUKA Collective's bespoke database (Pulse).
• Develop and maintain professional relationships with the client, service providers, and client teams to ensure clear communication.
• Communicate data changes to all relevant parties as necessary.
• Produce guest correspondence adhering to client and The iLUKA Collective guidelines.
• Promptly and professionally manage guest queries.
• Distribute regular operational reports.
• Assist in training event staff.
• Adhere to GDPR and other data regulations relevant to the event location.

This list is not exhaustive; all team members are expected to contribute to other aspects of the business as needed.

Skills, Knowledge, and Expertise

• Fluency in English is essential; fluency in Spanish is beneficial.
• Excellent IT skills, with advanced knowledge of Office, Word, Excel, and PowerPoint.
• Experience in using various systems.
• Ability to prioritize a demanding workload.
• Strong time management skills to meet strict deadlines.
• Proactive, positive attitude, and high reliability.
• Organized with an analytical mindset and keen attention to detail.

Attributes

• High energy, comfortable working long hours in a demanding yet rewarding environment.
• Flexible, enthusiastic, confident, outgoing.
• Willing to get involved and 'roll up sleeves.'
• Passionate about sport, hospitality, and delivery.
• Capable of maintaining professionalism and calmness under pressure.
• Ability to prioritize tasks effectively.

Additional Details

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Marketing, Public Relations, and Writing/Editing