Guest-Centric Hotel Housekeeper

Mcr-Hotels; Loveland (OH); In loco; USD 17.000 - 25.000; Tempo pieno

Descrizione del lavoro

Hilton Garden Inn Cincinnati Northeast is seeking a dedicated Housekeeper to clean and prepare guest rooms, hallways, and public areas to exacting standards. You will use guest-name etiquette, maintain spotless spaces, and support guest satisfaction through proactive service.

This role emphasizes teamwork, accurate checklists, professional appearance, and flexible collaboration with other hotel departments.

Mansioni

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
• Sparkling Clean Workspaces: All areas should be kept clean and well-organized.
• Pitching In: Cleanliness is a team effort; pitch in to clean guest rooms and public spaces as needed.
• Hospitality While Cleaning: Always greet every guest with a smile while cleaning.
• Checklists to 100% Accuracy: Complete operational checklists on time.
• Shift Handover Reports: Handover reports must be accurate and on time.
• Flawless Uniform: Wear a clean, approved uniform and be well-groomed with nametag.
• Communication: Clear, honest, and professional communication.
• Can-Do Attitude: Willing to stretch beyond traditional role to meet needs.
• Collaboration: Work together to create a welcoming environment.

Descrizione del lavoro

Hilton Garden Inn Cincinnati Northeast is seeking a dedicated Housekeeper to clean and prepare guest rooms, hallways, and public areas to exacting standards. You will use guest-name etiquette, maintain spotless spaces, and support guest satisfaction through proactive service.

This role emphasizes teamwork, accurate checklists, professional appearance, and flexible collaboration with other hotel departments.