Guest-Centric Hospitality Operations Lead

Socket.dev; Scottsdale (AZ); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company M0

Paid Time Off & Paid Holidays

Hotel Room Discounts across our global

Employee Assistance Program (EAP)

Job summary

The McCormick Scottsdale, part of Millennium Hotels & Resorts, seeks an experienced leader to oversee day-to-day operations, bridge leadership with frontline teams, and drive exceptional guest experiences.

Role emphasizes strategic planning, team culture, and continuous improvement in a fast-paced hotel environment, with a focus on maintaining brand standards and operational excellence.

Qualifications

• Proven leadership experience in hospitality or related industry.
• Ability to drive performance, accountability, and team engagement.
• Strong decision-making and problem-solving capabilities.
• Experience managing operations, budgets, or departmental goals.
• Demonstrated ability to lead through change and innovation.

Responsibilities

• Lead day-to-day operations, support team performance, and ensure service standards.
• Bridge between leadership and frontline teams - drive accountability, engagement, and results.
• Drive performance through strategic planning and execution.
• Lead with an entrepreneurial mindset, taking ownership of outcomes.
• Build and sustain a high-performing, engaged team culture.
• Ensure smooth, efficient operations aligned with brand standards.
• Identify opportunities for innovation and continuous improvement.
• Deliver consistent, high-quality results in a fast-paced environment.
• Deliver exceptional service rooted in passion for hospitality.
• Anticipate needs and respond with a solutions-first mindset.
• Create memorable, personalized experiences for every guest.
• Work collaboratively across teams to achieve shared goals.
• Coach, develop, and inspire employees; provide feedback and recognition.
• Foster engagement and continuous growth.

Skills

Leadership

Team engagement

Decision-making

Problem-solving

Communication

Bilingual skills

Strategic planning

Education

High school diploma or GED

Associate degree

Bachelor’s degree

Hospitality certifications

Tools

Property Management System

Job description

The McCormick Scottsdale, part of Millennium Hotels & Resorts, seeks an experienced leader to oversee day-to-day operations, bridge leadership with frontline teams, and drive exceptional guest experiences.

Role emphasizes strategic planning, team culture, and continuous improvement in a fast-paced hotel environment, with a focus on maintaining brand standards and operational excellence.