Guest Service Agent

Chapter Aesthetic Studio; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Chapter Aesthetic Studio in Cicero, NY seeks a Sales and Guest Care Specialist to blend hospitality with consultative sales, guiding guests toward personalized treatment plans. You will support the guest journey from welcome to follow-up, driving growth and retention.

The role requires 1–3+ years in guest-facing environments, strong relationship skills, and proficiency with scheduling, CRM, and POS tools. Evening/weekend availability is expected.

Qualifications

• 1–3+ years in sales, hospitality, retail, aesthetics or guest-facing roles.
• Strong relationship-building and consultative sales abilities.
• Friendly, outgoing demeanor with excellent communication and interpersonal skills.
• Comfort with scheduling systems, CRM and POS software.

Responsibilities

• Welcome guests with warmth and professionalism.
• Conduct consultations to understand goals and guide personalized recommendations.
• Educate on services, memberships, packages, retail, and financing options.
• Drive sales through memberships, packages, rebooking, and loyalty.
• Follow up via calls, texts, and emails to support conversion.
• Manage front desk tasks including scheduling, check-in/out, and payments.

Skills

Consultative sales

Relationship building

Guest service orientation

Communication skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Scheduling systems

CRM platforms

POS software

Job description

Sales and Guest Care Specialist at Chapter Aesthetic Studio

Job Description

Help Guests Feel Confident from Their Very First Visit

Chapter Aesthetic Studio is seeking a passionate and sales-driven Sales and Guest Care Specialist to join our Cicero, NY team. In this role, you'll play an essential part in the guest journey — building relationships, delivering a premium experience, and guiding guests toward personalized treatment plans that help them look and feel their best. More than a front desk role, you'll combine hospitality, consultative sales, and operational support to create meaningful guest experiences while driving studio growth and retention.

What You'll Do

• Welcome guests with warmth, professionalism, and enthusiasm
• Conduct consultations to understand guest goals and support personalized treatment recommendations
• Educate guests on services, memberships, packages, retail products, and financing options
• Drive sales performance through memberships, package sales, rebooking, and guest retention
• Execute follow-up outreach through calls, texts, and emails to support conversion and loyalty
• Manage front desk operations including scheduling, guest check-in/check-out, phones, and payment processing
• Partner closely with clinical providers and studio leadership to ensure a seamless guest experience
• Maintain accurate guest records within scheduling and CRM systems
• Support studio events, promotions, and local marketing initiatives
• Help maintain a clean, organized, and guest-ready studio environment

What We’re Looking For

• 1–3+ years of experience in sales, hospitality, retail, aesthetics, fitness, or another guest‑facing environment
• Strong relationship‑building and consultative sales skills
• Friendly, outgoing personality with excellent communication and interpersonal abilities
• Comfortable using scheduling systems, CRM platforms, and POS software
• Organized, adaptable, and able to thrive in a fast‑paced environment
• High school diploma or equivalent required
• Flexible availability including evenings and weekends

About Chapter Aesthetic Studio

Chapter Aesthetic Studio is a premier aesthetic care provider where medical expertise meets modern beauty. As part of TAG – The Aspen Group, we’re redefining the guest experience — making confidence accessible, care personalized, and results remarkable.