Guest Billing & Accounts Receivable Specialist

Callaway Resort & Gardens; Pine Mountain (GA); On-site; USD 35,000 - 48,000; Full time

Job summary

Callaway Resort & Gardens, located in Pine Mountain, Georgia, seeks an accounting professional to manage invoicing, guest billing, and AR/AP processes. The role requires knowledge of accounting software and advanced Excel skills, with a 2-year business/finance degree preferred and proven experience in the field.

The position emphasizes maintaining high professional standards, accurate ledger management, and customer-focused problem solving in a busy hospitality environment.

Qualifications

• Knowledge of accounting systems and software.
• Advance knowledge of Microsoft Excel.
• 2-year degree in business or finance preferred.
• Proven work experience in field.

Responsibilities

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Callaway standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming which includes a nametag when working.
• Comply at all times with Callaway standards and regulations to encourage safe and efficient operations.
• Maintain a friendly and warm demeanor at all times.
• Group invoice monitor and collections of final payment.
• Guest Ledger monitor ensuring $0 balance after check out.
• Advance Deposit Ledger monitoring ensuring cancellations/no show are properly recorded or refunded.
• House account monitoring - clear open balances after review of charges.
• Post miscellaneous payments made to Callaway (i.e. vendor commission payments, refund checks, etc).
• Group billing backup.
• Review and process 3rd party travel agent commission payments for groups and transient guests.
• Cottage/villa owner revenue sharing payment processing (monthly).
• Guest and client refunds due to overpayments of AR.
• Provide second level support for guest billing issues and resolution.
• Coach and train team members to minimize guest issues.
• Perform other duties as assigned by supervisor or management.
• Attend all meetings/training as required by supervisor or manager.

Skills

Accounting software

Excel expertise

Communication

Education

2-year degree in business or finance

Job description

Callaway Resort & Gardens, located in Pine Mountain, Georgia, seeks an accounting professional to manage invoicing, guest billing, and AR/AP processes. The role requires knowledge of accounting software and advanced Excel skills, with a 2-year business/finance degree preferred and proven experience in the field.

The position emphasizes maintaining high professional standards, accurate ledger management, and customer-focused problem solving in a busy hospitality environment.