Guest Attendant

HMC Hotel Management Consulting; Jacksonville (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An exciting opportunity awaits as a Guest Attendant at a welcoming hotel in Jacksonville, Florida! In this vital customer service role, you will be the first point of contact for guests, ensuring their needs are met and providing a warm and inviting atmosphere. This position offers a chance to thrive in a performance-based culture that values hard work and personal life balance. With opportunities for career growth and a supportive team environment, you will play a key role in enhancing guest experiences while enjoying competitive pay and comprehensive benefits. Join a dedicated team and make a difference in the hospitality industry!

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Paid Time Off

DailyPay Access

Employee Assistance Program

Career Growth Opportunities

Qualifications

• 1+ year in customer service; hotel operations experience preferred.
• Strong organizational and time management skills.

Responsibilities

• Manage daily front office operations including check-ins and check-outs.
• Ensure guest needs are met and assist with sales initiatives.
• Perform cleaning and maintenance tasks as needed.

Skills

Customer Service

Problem-Solving

Organizational Skills

Time Management

Education

High School Diploma

Job description

Exciting Opportunity: Guest Attendant at Woodspring Suites in Jacksonville, Florida!

About the Role: Hotel Management & Consulting is seeking a positive, professional, and problem-solving Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests.

Our Culture: We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

Benefits:

• Hourly Rate: Dependent on experience, $14.25 - $16.25.
• DailyPay Access: Flexible pay options to access your earnings when you need them.
• Benefits: Offering medical, dental, and vision benefits in addition to the company’s paid time off benefit for full-time employees.
• Employee Assistance Program: Complementary benefit provided to all employees to assist with personal or work-related concerns.
• Career Growth: Opportunities for advancement within the company for dedicated employees.

Primary Duties:

• Front Office Operations: Daily property operations including reservations, renewals, check-outs, and check-ins. Review and approval of front office paperwork and reports.
• Guest Services: Ensuring guest needs are met. Conduct tours for potential guests and close sales. Fulfill special guest requests (e.g., linen exchanges).
• Laundry Duties: Complete all laundry responsibilities including washing, drying, folding, and organizing linens and towels. Maintain clean and organized laundry area.
• Cleaning & Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property.
• Sales & Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned.

Preferred Qualifications:

• Minimum of one year in customer service; hotel operations experience preferred.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.

Physical Requirements:

• Repetitive climbing of stairs and occasionally ladders.
• Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time.
• Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs.