Guest Attendant

Alamo Intermediate II Holdings, LLC; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An innovative cinema company is looking for enthusiastic Guest Attendants to create memorable experiences for theater guests. In this role, you'll serve customers, manage orders, and maintain a clean and safe environment. With flexible scheduling and a fun workplace culture, this position offers a unique opportunity to be part of a team that values kindness, community, and excellence. If you're passionate about film and enjoy working in a fast-paced environment, this role is perfect for you!

Benefits

Free movies & food

Paid time off

Flexible scheduling

Medical, dental, vision benefits

Qualifications

• 2+ years experience in a high-volume restaurant or theater environment preferred.
• Active alcohol and food handler certifications as required by state.

Responsibilities

• Serve theater guests, ensuring a world-class hospitality experience.
• Manage guest orders from POS entry to delivery, maintaining cleanliness.

Skills

Customer Service

Team Collaboration

Flexibility

Problem Solving

Job description

Compensation Range: $18.00 - $22.00 Plus Tips

Location: 1911 ALDRICH ST STE 120, AUSTIN, Texas, 78723

Our Guest Attendants will serve theater guests, handling check-in, directing guests, answering questions at the Concierge desk, taking and confirming orders, delivering food and beverages, and processing payments. They focus on creating a world-class hospitality experience while adhering to safety standards, ensuring guests enjoy a safe, clean, and distraction-free environment. They are the face of Alamo and make guests feel welcome and cared for.

WHAT WE OFFER

• A fun workplace where you can be yourself and do great work!
• Free movies & food
• Paid time off
• Competitive pay
• Flexible scheduling
• Medical, dental, vision, FSA, HSA, and voluntary benefits for all full-time and part-time teammates

OUR MISSION: To ensure every guest and teammate has an awesome experience and is excited to return.

CORE ROLE RESPONSIBILITIES:

• Maintain kindness and understanding
• Organize and lead theater cleaning, ensuring seats are sanitized between screenings
• Manage order cards, safety, and guest needs across multiple theaters
• Manage guest orders from POS entry to delivery
• Perform opening and closing duties as assigned
• Maintain assistive listening and closed-caption devices
• Foster a positive, team-driven atmosphere
• Troubleshoot guest issues with management support
• Own the lobby and seating experience, including managing lines, announcing seating, guiding guests, and communicating with leadership
• Know our core and limited-time menu offerings
• Be knowledgeable about current films and events
• Maintain cleanliness standards for all venue areas
• Follow all safety protocols to keep teams and guests healthy
• Ensure excellent guest interactions and overall experience
• Uphold company standards, values, and conduct

QUALIFICATIONS:

• 2+ years experience in high-volume restaurant or theater environment preferred
• Ability to work collaboratively in a fast-paced environment
• Flexible schedule including early mornings, late nights, weekends, and holidays
• Active alcohol and food handler certifications as required by state
• Being an cinephile is a plus!

PHYSICAL REQUIREMENTS:

• Ability to lift and transport items weighing up to 50 lbs
• Stand for extended periods
• Walk up and down stairs multiple times
• Position oneself discreetly in theaters
• Operate POS touchscreen devices
• Work cautiously in a busy, loud environment

OUR CORE VALUES:

DO THE RIGHT THING: Act with kindness and integrity, even when challenging.

FOSTER COMMUNITY: Embrace diversity, support each other, and build strong community ties.

BOLDLY GO: Seek new experiences, innovate, take risks, and learn from mistakes.

GIVE A SH!T: Be passionate about creating memorable experiences, obsess over details, and strive for excellence.

Company: Alamo Drafthouse Cinema

Our Growth is Creating Great Opportunities!

We are expanding and looking for talented individuals. Explore our open positions, apply to those that suit you, and stay updated on new opportunities. Thank you for your interest in joining our team!