Guest Attendant

HMC Hotel Management Consulting; Apex (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An exciting opportunity awaits as a Guest Attendant at a leading hotel in Apex, NC. This role is perfect for those who thrive in customer service, offering a chance to be the first point of contact for guests. You'll manage front office operations, assist with guest services, and maintain cleanliness throughout the property. Join a performance-driven culture that values hard work while respecting personal life. With opportunities for career growth and a supportive team environment, this position offers a rewarding experience in the hospitality industry. If you're proactive and passionate about service, this is the role for you!

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Paid Time Off

DailyPay Access

Employee Assistance Program

Career Growth Opportunities

Qualifications

• 1+ year in customer service; hotel operations experience preferred.
• Strong organizational, time management, and problem-solving skills.

Responsibilities

• Manage front office operations including check-ins and check-outs.
• Ensure guest needs are met and conduct tours for potential guests.
• Perform cleaning tasks and maintain laundry responsibilities.

Skills

Customer Service

Problem-Solving

Organizational Skills

Time Management

Education

High School Diploma

Job description

Exciting Opportunity: Guest Attendant at WoodSpring Suites in Apex, NC!

About the Role: Hotel Management & Consulting is seeking a positive, professional, and problem-solving Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests.

Our Culture: We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

Benefits:

• Hourly Rate: Dependent on experience, $15.00 - $17.00.
• DailyPay Access: Flexible pay options to access your earnings when you need them.
• Benefits: Offering medical, dental, and vision benefits in addition to the company’s paid time off benefit for full-time employees.
• Employee Assistance Program: Complementary benefit provided to all employees to assist with personal or work-related concerns.
• Career Growth: Opportunities for advancement within the company for dedicated employees.

Primary Duties:

• Front Office Operations: Daily property operations including reservations, renewals, check-outs, and check-ins. Review and approval of front office paperwork and reports.
• Guest Services: Ensuring guest needs are met. Conduct tours for potential guests and close sales. Fulfill special guest requests (e.g., linen exchanges).
• Laundry Duties: Complete all laundry responsibilities including washing, drying, folding, and organizing linens and towels. Maintain clean and organized laundry area.
• Cleaning & Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property.
• Sales & Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned.

Preferred Qualifications:

• Minimum of one year in customer service; hotel operations experience preferred.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.

Physical Requirements:

• Repetitive climbing of stairs and occasionally ladders.
• Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time.
• Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs.