Guest Attendant

Akron Children’s Hospital; Akron (OH); On-site; USD 20,000 - 30,000; Part time

Job summary

A leading hospital seeks a Guest Attendant to ensure a welcoming atmosphere for patients and visitors through proactive service. This role requires outstanding communication skills and the ability to handle stressful situations while working independently or as part of a team. Candidates should have a high school diploma, with prior customer service experience preferred.

Qualifications

• Customer service or equivalent experience is strongly desired.
• Experience in healthcare is preferred.

Responsibilities

• Serves as a resource and coordinating link in assigned areas.
• Screens and facilitates access for patients, families, and visitors.
• Summons supplementary security assistance as required.

Skills

Human interaction skills

Communication skills

Customer Service

Education

High School Graduate or equivalent

Job description

PRN

5 am - 1 pm or 1 - 9 pm

Summary:

The Guest Attendant delivers a positive welcoming experience at critical points of first and last impressions- the entries and exits of the hospital campus. The Guest Attendant sets a positive, helpful and supportive tone in every interaction.

Responsibilities:
1. Serves as a resource and coordinating link in assigned areas. Proactively offers helpful information such as directions.

2. Screens and facilitates access for patients, families, and visitors.

3. Summons supplementary security assistance as required to quell disturbances and prevent unauthorized access.

4. Must have outstanding human interaction and communication skills.

5. Must be proactive, enthusiastic, helpful, and supportive.

6. Must be able to work independently or as part of a team.

7. Must be able to handle occasional stressful situations or tense interactions.

8. Other duties as required.

Other information:
Technical Expertise
1. Previous customer service or equivalent experience is strongly desired.

2. Experience in healthcare is preferred.

Education and Experience
1. Education: High School Graduate or equivalent is required.

2. Certification: None

3. Years of experience: None

4. Years of experience supervising: None

On Call

FTE: 0.001000

Status: Onsite