Guest Advocate: Flexible, Fast-Paced Service

Target; Florida; On-site; USD 19,000 - 27,000; Full time

Job summary

Target in Florida is seeking a Guest Advocate to welcome guests, help them find products, and provide quick, friendly service across in-store and digital channels. You will greet customers, explain benefits of loyalty programs, and operate scanners, Drive Up / Order Pick Up, while maintaining a clean, safe store environment.

This role offers flexible hours and training to develop guest service skills. Join a fast-paced team focused on delivering easy, inspiring experiences for every guest with a

Qualifications

• Communicating effectively, including using positive language and attentive to guests needs
• Welcoming and helpful attitude toward guests and other team members
• Attention to detail while prioritizing tasks
• Willing to educate guests and engage around products and services
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Work both independently and with a team
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Resolve guest questions quickly on the spot

Responsibilities

• Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments:
• Greet:
• 10ft: be friendly – smile, make eye contact, or wave
• 4ft: greet the guest, smile and initiate a warm, helpful interaction
• Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience
• End every guest transaction with a sincere thank you
• Actively support team efforts and assist peers in other areas while maintaining a positive and respectful attitude
• Adjust to business and guest needs to deliver an easy and inspiring guest experience
• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
• Make the guest aware of current promos, store activities and events. Understand and show guests how to use the features and offerings within the Target App including Wallet.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application, sign-up, and signing in as needed.
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features.
• Attempt every return or exchange and follow register prompts; partner with immediate leaders as needed to help solve issues for the guest while following Target’s policies and procedures.
• Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal.
• Stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety and compliance.
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• All other duties based on business needs.

Skills

Communicating effectively

Welcoming and helpful attitude

Attention to detail

Educate guests

Use handheld scanners

Work independently and with a team

Remain focused and composed

Resolve guest questions quickly

Tools

Handheld scanners

POS systems

Job description

Target in Florida is seeking a Guest Advocate to welcome guests, help them find products, and provide quick, friendly service across in-store and digital channels. You will greet customers, explain benefits of loyalty programs, and operate scanners, Drive Up / Order Pick Up, while maintaining a clean, safe store environment.

This role offers flexible hours and training to develop guest service skills. Join a fast-paced team focused on delivering easy, inspiring experiences for every guest with a