Guerlain Spa Concierge

RAFFLES; Boston (MA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Discounted Accor rates for you and/or

Medical, dental, vision and life insur

Development opportunities across Accor

CSR activities involvement

Hourly wage introductory rate and step

Probationary progression to higher pay

Job summary

Raffles is seeking a Spa Concierge in Boston to warmly welcome guests, deliver personalized service, and promote a tranquil spa environment. You will assist with check-in/out, process payments, and manage reservations to maximize guest satisfaction.

Applicants should have at least 2 years in a luxury spa/hotel setting and be proficient with spa reservation systems, ensuring a smooth, upscale experience across all touchpoints.

Qualifications

• Minimum 2 years of experience in luxury hotel or spa front-of-house.
• Computer literate preferably with knowledge of spa reservation systems.

Responsibilities

• Provide warm welcome and personalized service to all guests visiting the Spa.
• Perform check in and check out of all spa guests; handle payment transactions for treatment and retail products.
• Handle telephone reservations in line with service standards, using proper telephone etiquette.
• Ascertain guest satisfaction upon departure and ensure a positive experience.
• Provide guest escorts to changing rooms, relaxation area and pool.
• Complete opening and closing duties professionally and accurately.
• Ensure spa reception area is clean and retail displays are replenished.

Skills

Luxury spa front-of-house

Guest interaction

Tools

Spa reservation systems

Job description

Job Description

The Guerlain Spa Concierge is responsible for greeting and welcoming guests to the Spa. Ensuring each guest experience is personalized and seamless. The Guerlain Spa Concierge knowledgably provides recommendations and promotes a calm and tranquil environment throughout guests’ visits.

Responsibilities

• Provide warm welcome and personalized service to all guests visiting the Spa.
• Perform check in and check out of all spa guests. Handle payment transactions for treatment and retail products.
• Handle telephone reservations in line with service standards, using proper telephone etiquette.
• Ascertain guest satisfaction upon guest departure and ensure.
• Provide guest escorts to changing rooms, relaxation area and swimming pool.
• Complete all opening and closing duties professionally and accurately.
• Ensure spa reception area is kept clean and free of clutter, retail display is presented elegantly and appropriately replenished at all times.
• Ensure all payment transactions are accurate at the end of each shift, reporting any discrepancies to the immediate supervisor.
• Scheduling spa reservations and upsell treatments to maximize room and therapist utilization.
• Provide retail recommendations to guests tailored to their specific needs.
• Report accidents, injuries to management.
• Adhere to all Raffles Brand Standards, department procedures and spa service standards.
• Ensure uniform and appearance is tidy and professional, in line with grooming standards.
• Other duties as assigned.

Qualifications

Education & Experience

• Minimum 2 years of experience in luxury hotel or spa front of house position.
• Computer literate preferably with knowledge of spa reservation systems.

Physical Requirements

• Flexible hours required.
• Able to stand for an extended period of time and work within a team with shift rotations.

General Requirements

• Passion for guest care.
• Personal interest in spa treatments and holistic lifestyle.
• Telephone skills ideally in conjunction with handling reservations.
• Able to work within a team with rotating shifts.

Additional Information

• Hourly Wage: Introductory rate of $26.88 and upon successful completion of their 90-day probationary period the rate of pay will be adjusted to $29.87.
• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical, dental, vision and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities

Compensation

$27-$27