GTMS Senior Consultant

Ultipro; Hoffman Estates, Northern (IL, KY); Hybrid; USD 110,000 - 130,000; Full time

Job summary

Vistex is seeking a GTMS Senior Consultant to drive full lifecycle implementations for customers across industries. You will gather requirements, design solutions, configure the system, run walkthroughs, and collaborate with product, training, support and system administration teams.

You will lead a team of consultants, manage production issues, and oversee upgrades while delivering on timelines using the implemented methodology.

Qualifications

• Bachelor's degree in Computer Engineering or related field.
• 10+ years as a Senior Consultant GTMS or similar.
• Hands-on experience implementing packaged software for business processes.
• Adept at running workshops to extract requirements, analyze them, and design the to-be solution.
• Involved in full lifecycle software implementations from requirement to hypercare.
• Willing to configure the software and learn new features continuously.
• Strong communication and client-handling skills under pressure.
• Able to work in a fast-paced environment with cross-time-zone collaboration.

Responsibilities

• Lead a team of support consultants and guide on production issues and SLAs.
• Organize meetings with customers for high-priority issues and direct the team.
• Address live production system issues across multiple clients.
• Configure systems and coordinate any required custom development.
• Play an active role in client system upgrades.
• Conduct walkthroughs and knowledge transfer sessions with users.
• Document new features, issues and resolutions.
• Monitor the helpdesk queue and perform requirement gathering, design and configuration.
• Provide functional specs to developers and test custom code.
• Oversee functional upgrade activities and regression testing.
• Lead sessions to demonstrate new functionality and issue resolutions.
• Maintain proactive communication and a library of resolutions.

Skills

Stakeholder management

Requirements gathering

Analytical thinking

Communication

Consulting

Education

Bachelor's degree in Computer Engineering or related field

Tools

SAP

Oracle

Infor

Job description

Description

Vistex is a global enterprise software and services company that helps businesses take control of their mission-critical processes. With a multitude of programs covering pricing, trade, royalties and incentives, it can be complicated to see where all the money is flowing, let alone how much difference it makes to the topline and the bottom line. With Vistex, business stakeholders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar spent or earned is really driving growth, and not just additional costs. The world’s leading enterprises across a spectrum of industries rely on Vistex every day to propel their businesses.

As aGTMS Senior Consultant, you will be a focal point of contact for the customers on that project and will be responsible for driving the entire project right from requirement gathering sessions, designing the solution, configuring the system, doing system walkthroughs, testing and working cross-functionally with other teams such as product development, training, support and system administration. You will be the force behind the project and have a comprehensive view of all the deliverables and deliver within project timelines using the prescribed implementation methodology.

Responsibilities:

• Lead a team of support consultants and provide them guidance and direction on how to address production issues, software bugs and meet the SLA’s for various customers/engagements.
• Organize and conduct meetings with the customers for high priority and critical issues and provide directive to the consulting team to redress these issues
• Address application system issues for multiple clients after they are live in their production environment
• Work on system enhancements as requested by the client by understanding the requirement, configuring the system and coordinating any custom development that is required
• Play an active role on client system upgrade
• Carry out walkthroughs and end user demonstrations or Knowledge transfer sessions
• Documentation of new features, issues and resolutions
• Monitor issues in the helpdesk ticket queue
• Perform requirement gathering, design and configure the system.
• Provide functional spec to developer and test custom code written by developer
• Carry out all functional upgrade activities
• Execute regression testing to ensure smooth transition between software releases
• Lead sessions with system users to show them new functionality that is implemented or walkthrough of issue resolution
• Proactive communication and documentation of issue resolution progress
• Create a library of common issues and resolution best practices

The compensation for this position is $110k - $130k annually. Base pay will vary depending on factors, including but not limited to, a candidate’s location, job-related knowledge, skills and work experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus. Vistex provides highly competitive benefits including comprehensive healthcare plan, 401(k) and paid time off, including paid volunteerism days!

About us:

The Vistex platform helps businesses finally get control of all their different promotions, rebates, SPAs, discounts, and other incentives. With so many programs across so many partner relationships, it can be impossible to see where all the money is going, let alone how much difference it is actually making to revenue. With Vistex, business leaders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar they spend really is driving more growth, not just more costs. It is why global enterprises ranging from Coca-Cola to Sony to Grainger rely on Vistex every day. Vistex | Now it all adds up. ™

Qualifications

Education

Required

Bachelors or better in Computer Engineering or related field.

Experience

Required

10 years:

Experience as Senior Consultant GTMS or similar

Hands-on experience in implementing packaged software for one or more business processes under your belt.

Adept at running workshops with customers to extract requirements, analyze them comprehensively and formulate the design of the to-be solution.

Actively involved in full lifecycle software implementations of the software from requirement to hypercare.

Is passionate about learning new software with continuously updated features and functionalities and must be willing to roll up your sleeves and do configuration of the software.

Thrive on independent thinking with keen problem solving and analytical skills.

Must have excellent communication and client handling skills to be able to excel in high pressure situations.

Must be capable of working in a fast-paced environment with a collaborative team player attitude and flexibility with working with different time zones.

Preferred

Experience in working with ERP systems like SAP, Oracle, Infor etc.

Experience in working with ERP systems like SAP, Oracle, Infor etc.

Equal Opportunity Employer
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