GTM Senior Business Systems Analyst

Triwill Group; New York (NY); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible PTO

Centralized home-office equipment

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Job summary

Ramp is seeking a skilled Business Systems professional to own GTM systems end-to-end, shaping the architecture and health of our automation stack across Salesforce, HubSpot, and related tools. You’ll translate business needs into scalable solutions and drive ROI-driven prioritization for multi-month cross-team initiatives.

You will partner with Sales, Account Management, Partnerships, and Product to deliver mission-critical projects, leveraging AI to move faster while maintaining reliability

Qualifications

• 5+ years in business systems at a fast-paced company.
• Salesforce Admin certification or equivalent hands-on experience, plus real depth in HubSpot.
• Non-trivial Salesforce flows built and debugged when they broke, and a clear view of why declarative automation goes wrong at scale.
• A habit of framing problems rather than waiting for a spec: ambiguous requests taken on, decided and shipped.
• Fluency translating business requirements into a solution, and authoring that solution in terms of the outcome it drives and how that outcome will be measured.
• A metric-driven approach to prioritization: requests ranked on ROI, effort weighed against ongoing maintenance cost and the reasoning made explicit to the requester.
• Multi-month projects delivered with cross-team dependencies and no PM attached: sequencing the work, holding scope, flagging risk before it lands, clearing blockers rather than reporting them and keeping everyone informed without being asked.
• Fluency with AI tools to build, audit and document faster and a clear sense of where they stop being reliable.

Responsibilities

• Own a GTM systems domain end to end: its roadmap, the architecture decisions inside it and its operational health.
• Build and deploy Salesforce automation end to end: record-triggered and screen flows, validation rules, custom objects and fields, permission sets and approvals.
• Translate business requirements into solution designs and write them up as the business outcome they produce rather than a list of objects and fields.
• Prioritize incoming requests against ROI. Make the call on what gets built, what gets deferred, and what gets declined, and show the numbers behind it.
• Own the integrations across the stack, including lead routing, sequence enrollment, meeting booking, enrichment and partner attribution, spanning Salesforce, HubSpot, LeanData, Outreach, Gong, Chili Piper, ZoomInfo and Workato.
• Own the dashboards and data models your domain runs on. Translate business questions into reporting that is accurate, documented and actually used to make decisions.
• Drive cross-functional alignment on scope, sequencing, and tradeoffs and carry it through to closure without a manager in the room.
• Use AI to move faster on flow logic, test cases, documentation and impact analysis and define the guardrails for how the team uses it with GTM data.

Skills

Salesforce automation

HubSpot depth

Declarative automation

ROI prioritization

AI tooling

Education

Salesforce Admin certification

Tools

Salesforce

HubSpot

LeanData

Outreach

Gong

Chili Piper

ZoomInfo

Workato

Job description

ABOUT RAMP

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

ABOUT THE ROLE

Ramp is in a critical phase of growth. We grew immensely last year and are building out a talented business systems team to ensure we maintain this trajectory for years to come. You’ll work directly with our Sales, Account Management, Partnerships, and Product teams to execute mission-critical business systems projects across the organization. This is a key role where you will be uniquely positioned to impact the full picture of Ramp’s growth efforts through systems development.

WHAT YOU'LL DO

• Own a GTM systems domain end to end: its roadmap, the architecture decisions inside it and its operational health
• Build and deploy Salesforce automation end to end: record-triggered and screen flows, validation rules, custom objects and fields, permission sets and approvals
• Translate business requirements into solution designs and write them up as the business outcome they produce rather than a list of objects and fields
• Prioritize incoming requests against ROI. Make the call on what gets built, what gets deferred, and what gets declined, and show the numbers behind it
• Own the integrations across the stack, including lead routing, sequence enrollment, meeting booking, enrichment and partner attribution, spanning Salesforce, HubSpot, LeanData, Outreach, Gong, Chili Piper, ZoomInfo and Workato
• Own the dashboards and data models your domain runs on. Translate business questions into reporting that is accurate, documented and actually used to make decisions
• Drive cross-functional alignment on scope, sequencing, and tradeoffs and carry it through to closure without a manager in the room
• Use AI to move faster on flow logic, test cases, documentation and impact analysis and define the guardrails for how the team uses it with GTM data

WHAT YOU'LL NEED

• 5+ years in business systems at a fast-paced company
• Salesforce Admin certification or equivalent hands-on experience, plus real depth in HubSpot
• Non-trivial Salesforce flows built and debugged when they broke, and a clear view of why declarative automation goes wrong at scale
• A habit of framing problems rather than waiting for a spec: ambiguous requests taken on, decided and shipped
• Fluency translating business requirements into a solution, and authoring that solution in terms of the outcome it drives and how that outcome will be measured
• A metric-driven approach to prioritization: requests ranked on ROI, effort weighed against ongoing maintenance cost and the reasoning made explicit to the requester
• Multi-month projects delivered with cross-team dependencies and no PM attached: sequencing the work, holding scope, flagging risk before it lands, clearing blockers rather than reporting them and keeping everyone informed without being asked
• Fluency with AI tools to build, audit and document faster and a clear sense of where they stop being reliable

NICE TO HAVE

• Experience in channel or marketing systems: partner sourcing, revenue share and payouts, or campaign structure, UTM tracking, lead source and multi-touch attribution
• Cross-functional program management across engineering, sales and finance stakeholders
• A product mindset toward internal tooling: treating stakeholders as users, shipping in phases and measuring adoption after launch
• Snowflake, Looker or similar BI and warehouse tooling
• Working knowledge of Apex or Lightning Web Components, enough to recognize when declarative is the wrong answer
• Linear or similar project management software
• Time spent at a high-growth startup or technology company

BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend

UNITED STATES

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation expense coverage to NYC or SF (if needed)

CANADA

• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
• Employee Assistance Program and virtual care through Lumino Health

UNITED KINGDOM

• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

OTHER NOTICES

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.