GTM Product Operations Specialist II

PMI (Project Management Institute); Springton Pointe Woods (PA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work options

Global network access

Bonus opportunities

Job summary

PMI (Project Management Institute) is seeking a GTM Product Operations Specialist II to support the execution of PMI's product launch and update processes. You will focus on documentation, asset trafficking, and cross-functional support to ensure accurate GTM execution across PMI's product portfolio.

The role involves writing concise operational copy, maintaining materials, managing approvals, and supporting readiness steps after the GTM Strategy team defines positioning and messaging.

Qualifications

• Bachelor's degree in Marketing, Communications, Business, or related field.
• 3+ years in product marketing, marketing ops, PMO, or related roles.
• Experience in documentation, project coordination, or workflow management.
• Strong written communication and clear, structured copy.
• Proficiency with English business language and cross-functional teamwork.

Responsibilities

• Execute GTM tasks across launches and product lifecycle workflows.
• Maintain timelines, trackers, and dependency logs; escalates risks as needed.
• Prepare release notes and product update summaries.
• Coordinate with Brand, Product, CX, and Regional Marketing to gather inputs.
• Update GTM dashboards and reporting tools.
• Support enablement materials and readiness processes.

Skills

Documentation

Project coordination

Cross-functional collaboration

PMO

Education

Bachelor's degree

Tools

PM tools

Documentation tools

Job description

Are you a dreamer, innovator, thinker and a do-er who believes in contributing to something that makes difference? Make an impact. Join PMI.

How will you make a difference to PMI? PMI is seeking a GTM Product Operations Specialist II who supports the operational execution of PMI's product launch and update processes. This role focuses on documentation, deliverable coordination, asset trafficking, and cross-functional support to ensure accurate, timely, and consistent GTM execution across PMI's product portfolio.

Specialists write concise operational copy (not strategic messaging), maintain GTM materials, manage approvals, and support readiness steps once the GTM Product Marketing Strategy team has defined positioning, messaging, and value propositions. This role is foundational to keep GTM workflows moving and ensuring organizational readiness for every product change.

What you'll bring to the role:

• Execute assigned GTM tasks across launches, updates, and product lifecycle workflows.
• Maintain timelines, trackers, and dependency logs; escalates risks as needed.
• Ensure deliverables follow established templates and standards.
• Support launch readiness checkpoints by preparing materials and summaries.

Operational Copywriting & Documentation

• Write concise, structured operational documentation, including:
• Release notes
• Product update summaries
• Internal FAQs
• Readiness checklists
• Basic product descriptions aligned to approved messaging
• Ensure accuracy, clarity, and alignment with the messaging hierarchy prepared by the GTM Strategy team.
• Maintain up-to-date documentation libraries and version control.

Cross-Functional Coordination

• Coordinate with Brand, Product, CX, and Regional Marketing to gather required inputs.
• Manage asset trafficking, routing materials through review and approval cycles.
• Support meeting preparation, including agendas, notes, decisions, and action items.

Enablement & Readiness Support

• Prepare internal enablement materials and documentation for downstream teams.
• Assist with distributing updates, training materials, or communications.
• Ensure relevant stakeholders understand changes, timelines, and deliverables.

Operational Reporting & Process Support

• Update dashboards, GTM trackers, and reporting tools.
• Maintain accurate records of tasks, progress, and status updates.
• Support process improvements by capturing bottlenecks or inefficiencies.

Role Qualifications:

• Bachelor's degree in Marketing, Communications, Business, or related field preferred.
• 3+ years of experience in product marketing, marketing operations, PMO, or related roles.
• Experience in documentation, project coordination, or workflow management is a plus.
• Exposure to product marketing or GTM concepts helpful but not required.
• Writing: Skilled at concise, structured operational copy (not strategic content).
• Organization: Highly detail-oriented with strong task and time management.
• Project Coordination: Ability to manage multiple deliverables and follow structured workflows.
• Communication: Clear, consistent communicator; strong listening and documentation skills.
• Tool Proficiency: Comfortable with project management tools, documentation systems, and collaboration platforms.
• Process Discipline: Ability to follow templates, frameworks, and operational guidelines.
• Cross-Functional Collaboration: Works well with Product, Brand, and Region teams.
• Quality Orientation: Ensures accuracy, consistency, and adherence to standards.
• Proficiency in the business language for PMI (English).
• Some travel, possibly up to 15%, conditions permitting. Requirements include ability to travel nationally and globally and may occur over weekends or holidays

What you can expect from us

We value and nurture an environment of inclusivity and diversity, and a culture of communication and collaboration. Your health, safety and well-being come first, and we believe that you should have time for your work, but you should also have time for you..

Join us and you'll get:

• an excellent total package, with compensation and benefits based upon your geographic location.
• skill development opportunities, to help you grow now and into the future.
• access to a global network, to enrich your professional experience.
• flexible options to help balance work time and your time
• award and bonus opportunities.

The salary offer will be based on several factors, including the candidate's demonstrated skills, qualifications and relevant experience.

Project Management Institute, Inc. is committed to providing equal employment opportunities without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.