GTM Operations & Strategy Analyst I

Lucid; Salt Lake City (UT); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading company in visual collaboration is seeking a Go-to-Market Operations Analyst to support the Customer Experience teams. The role involves analyzing data, improving processes, and enhancing the user experience through various tools like Salesforce and Tableau. Ideal candidates are detail-oriented, innovative, and have a passion for driving results in a fast-paced environment.

Qualifications

• 1-2 years minimum of relevant experience.
• Demonstrable record of driving results and process improvement.
• Able to thrive in a fast-paced environment.

Responsibilities

• Act as a key business partner to the Go-to-Market Customer Experience teams.
• Provide data-driven strategic insights and assist with reporting.
• Work cross-functionally to optimize completeness and accuracy.

Skills

Detail-oriented

Problem Solving

Communication

Analytical Skills

Education

Undergraduate degree in Business, Finance, IS, Marketing, Economics, Math, or Statistics

Tools

Google Sheets

Excel

Salesforce

Tableau

Gainsight

Smartsheet

SQL

Job description

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.

The Go-to-Market Operations team drives Revenue at Lucid by working across functions to implement and scale process, knowledge, technology, and governance. This role within Go-to-Market Operations will act as a partner to Customer Experience, Finance, Legal, and Business Automation and Intelligence. As a Go-to-Market Operations Analyst, you will develop a deep understanding of Lucid’s internal systems (both technical and non technical), analyze data and find ways to improve processes.

Responsibilities

• This analyst role will act as a key business partner to the Go-to-Market Customer Experience teams in their efforts to drive product usage and retain revenue
• This role will also assist with ad-hoc reporting and analysis for the Go-to-Market Operations team by providing data-driven strategic insights
• Assist with weekly forecasting calls.
• Proactive and timely communication with GTM stakeholders.
• Creative and strategic problem solving to identify inefficiencies and address known issues that require adjustments.
• Work cross-functionally on implementing solutions to inefficiencies and known issues to optimize for completeness, accuracy, and user experience.
• Creation of dashboarding and reporting within Salesforce, Tableau, Gainsight, and Smartsheet.

Requirements:

• 1-2 years minimum of relevant experience
• Able to work independently, collaboratively, and on multiple initiatives at the same time with a demonstrable record of driving results
• Detail-oriented and organized to ensure work is complete, accurate, and timely
• Able to identify problems as well as propose and implement creative data-driven solutions
• Resourceful, innovative, and are always looking for ways to drive process improvement and act as an agent for change
• Strong verbal and written communication with good interpersonal skills to build relationships with key stakeholders
• Able to thrive in a fast-paced environment
• Able to work efficiently in Google Sheets/Microsoft Excel (e.g. lookups, pivot tables, complex formulas)

Preferred Qualifications:

• Undergraduate degree in Business, Finance, IS, Marketing, Economics, Math, Statistics, or other technical degree with strong academic performance
• Experience with Salesforce, Smartsheet, Tableau, Gainsight, and SQL a plus but not required
• Passion for working with emerging technologies and an ability to understand new technical concepts
• Experience using AI to improve workflows or processes

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