GTM Operations Manager, Tooling and Process

OpenKrill; United States; Hybride; USD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Healthcare Coverage

Equity

401k Plan

Flex Benefit

Commuter Benefits

PTO

Parental Leave

Wellness & Family Support

Résumé du poste

Scribe is seeking a role to own how every AE, BDR, CSM, and SE perform day-to-day. You will map workflows, redesign broken processes, and build the tooling layer to support onboarding and adoption across GTM teams.

You will lead onboarding cohorts, train field reps, and ensure changes are adopted across pricing, packaging, and tooling. This is a hybrid role with remote US options and equity in the company.

Qualifications

• Acted as a stakeholder or program owner through at least one CRM or systems implementation at a B2B SaaS company
• Look at a broken workflow and design and spec the fix instead of documenting the as-is mess
• Brief a systems team precisely in Salesforce or adjacent GTM systems without building the platform yourself
• Led onboarding cohorts end to end, coordinating contributors across teams
• Capable of running training sessions and office hours for large groups of field reps
• Daily use of AI-native tools and dogfooding of the product as part of the role

Responsabilités

• Map the complete day-in-the-life workflow for every GTM role — AE, BDR, CSM, SE, and their managers
• Design the task, queue, and report experience to make the workflow real and consistent across pods
• Build the manager inspection layer so leaders can check adoption on a defined cadence
• Participate in new-hire onboarding cohorts, owning logins, systems training, and first workflows
• Own change adoption when pricing, packaging, process, or tooling shifts
• Re-architect broken workflows and specify fixes for GTM Systems to implement
• Run the front line of user support and the case queue to identify where reps get stuck

Connaissances

CRM implementation

Salesforce knowledge

Onboarding and training

Stakeholder management

AI tools usage

Public speaking

Outils

Salesforce

LMS/Enablement tools

GTM systems

Description du poste

Hiring Manager – Ryan Hinkley https://www.linkedin.com/in/ryan-hinkley-461a0964/, Director of Revenue Operations

About Scribe

Scribe https://scribe.com is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to own their specialized intelligence: the unique way their teams work, decide, and get things done. Our Specialized Intelligence platform automatically captures how work happens and turns it into a living asset for people and AI agents.

We're growing fast. Since our founding in 2019, we've reached 7 million users across 600,000 businesses. Based in San Francisco, we're a LinkedIn Top Startup, valued at over $1B, and backed by leading investors. Join us in our mission to transform how people work.

About the role

You're joining Scribe as the first owner of how every AE, BDR, CSM, and SE actually does their job day-to-day. Right now that experience differs depending on who ramped you and which pod you landed in, and the gap gets absorbed by managers who are already stretched thin. You'll map the real workflow role-by-role, redesign it where it's broken, build the layer that lets managers inspect it, and run the tooling part of new hire onboarding.

What you'll do

• Map the complete day-in-the-life workflow for every GTM role — AE, BDR, CSM, SE, and their managers — so reps know what to do without hunting for it
• Design the task, queue, and report experience that makes that workflow real and consistent across every pod
• Build the manager inspection layer so leaders can check adoption on a defined cadence instead of asking around
• Participate in new-hire onboarding cohorts, owning logins, systems training, and first workflows
• Own change adoption when pricing, packaging, process, or tooling shifts, making sure the field actually adopts it, not just hears about it
• Re-architect broken workflows and specify the fix precisely enough for GTM Systems to build against
• Run the front line of user support and the case queue, using Scribe Capture and Optimize to find where reps actually get stuck

What we're looking for

• You’ve operated as a stakeholder or program owner through at least one CRM or systems implementation at a B2B SaaS company
• You look at a broken workflow and call it wrong, then design and spec the fix instead of documenting the mess as-is
• You understand Salesforce and adjacent GTM systems well enough to brief a systems team precisely, without needing to build the platform yourself
• You’ve run onboarding or training cohorts end to end, pulling in contributors you don't manage into one coherent experience
• You’re comfortable running training sessions and office hours in front of large groups of field reps
• You use AI-native tools daily, not just experimented with them, and treat dogfooding your own product as part of the job

Nice to have

• Familiarity with Salesforce administration, sales engagement platforms, or LMS/enablement tooling
• Background in B2B SaaS, ideally PLG or hybrid GTM motion

This role is not for you if

• You want to own product enablement — how Scribe works, demo skills, competitive positioning — that lives with Product Marketing
• You have not worked with stakeholders across an entire GTM team
• You want to own sales-skill coaching like pitch, cold calling, or objection handling — that's the CRO's enablement hire
• You need well-defined process handed to you — this role is building the process from scratch

Why you'll love working here

• The reach of a unicorn, the headcount of a startup. We went from $1M to $100M ARR in under four years, with fewer than 200 people. That means more pie than people: scope grows with your impact. Customers like T-Mobile, LinkedIn, HubSpot, New York Life and Northern Trust run on Scribe, so what you own reaches some of the biggest names in business.
• Hard problems, real impact. Capturing how work actually gets done, at scale, is the foundation AI needs, and it's hard to get right. You'll build the layer other products and agents run on, in a category we're still defining.
• Smart is the floor. Kind is the bar. Low ego, high standards. We compete as a collective and love to see each other win, and One Team, One Dream is one of the most shouted-out values in #values.

Compensation & location

Remote US or hybrid based out of our San Francisco HQ. We work from our SOMA office 3 days per week.

All full-time employees receive equity in Scribe. Final offers depend on experience and scope.

Benefits

• Healthcare Coverage – Comprehensive health, dental, and vision plans, including two $0/month medical plan options for employees
• Equity – Ownership in what we're building
• 401(k) Plan – through Vestwell
• Flex Benefit – $500/year for home office equipment, productivity tools, learning & development or fitness/wellness
• Commuter Benefits – $100/month for SF based employees
• PTO – Flexible paid time off and company holidays
• Parental Leave – Paid leave to support growing families
• Wellness & Family Support – Free Talkspace membership, One Medical access (location-dependent), and Kindbody discounts for family planning

At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. Scribe is proud to be an Equal Opportunity Employer.