GTM Operations Manager

Smartcat; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Smartcat is seeking an analytical GTM Operations Manager to build, run, and improve the systems and processes powering our go-to-market org. This role spans Sales and Customer Operations with flexible scope for pre-sale and post-sale motions, reporting to the Head of Revenue Operations.

You will partner with GTM leaders to identify gaps, translate needs into scalable solutions, and accelerate adoption of AI-enabled workflows across teams.

Qualifications

• 4–7+ years of experience in Revenue Operations, Sales Operations, Customer Operations, or Business Operations in a B2B SaaS environment.
• Broad experience across pre-sale and post-sale motions, with knowledge of lead/pipeline management, forecasting, territories, Deal Desk, renewals, or expansion.
• Strong practical fluency with generative AI and automation tools and ability to build AI-assisted workflows.
• Strong CRM expertise, including workflow automation, lifecycle stages, reporting, data quality, and integrations.

Responsibilities

• Partner with GTM teams to solve operational challenges across the customer lifecycle, from lead management to renewal and expansion.
• Use AI, automation, and systems thinking to simplify workflows and improve productivity.
• Deliver clear reporting and insights to improve forecasting, planning, and pipeline visibility.
• Support CRM improvements, data quality, and GTM tooling based on priorities.
• Lead cross-functional projects from problem definition through implementation and adoption.

Skills

Revenue Operations

Sales Operations

Customer Operations

Forecasting

CRM

AI automation

Cross-functional collaboration

Tools

Chili Piper

ZoomInfo

DealHub

Job description

About Smartcat

Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.

We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.

Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you’re launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.

Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.

Join us in unlocking global potential, one human and agent team at a time.

Mission

We are seeking an analytical, execution-oriented, and AI-first GTM Operations Manager to help build, run, and improve the systems and processes that power Smartcat’s go-to-market organization.

This is a broad, hands-on role spanning Sales Operations and Customer Operations, with balanced support for both pre-sale and post-sale motions. Depending on business priorities, you may work on lead and pipeline management, territory and capacity planning, forecasting, Deal Desk, customer handoffs, renewals, expansion, reporting, systems administration, or workflow automation.

You will partner with GTM leaders and frontline teams to identify operational gaps, translate business needs into scalable solutions, and improve visibility and execution across the customer lifecycle. You will use AI as a core part of how you work—accelerating analysis, automating workflows, improving decision-making, and helping teams adopt practical AI-enabled ways of working. As Smartcat continues to define the core roles within its evolving GTM Operations team, this position offers the flexibility to contribute broadly and, over time, align to a more specialized area based on organizational needs and individual strengths.

This role reports to the Head of Revenue Operations.

Outcomes

Your work will flex with the needs of the business. You are not expected to own every area of GTM Operations; instead, you will bring enough breadth to step into a variety of projects and take responsibility for a focused set of priorities at any given time. Success in this role may include:

• Partnering with GTM teams to solve operational challenges across the customer lifecycle, from lead management and new-business pipeline through handoffs, renewals, and expansion.
• Using AI, automation, and strong systems thinking to simplify workflows, improve team productivity, and reduce manual work.
• Delivering clear reporting, analysis, and insights that improve forecasting, planning, pipeline visibility, and business decisions.
• Supporting selected systems, process, or commercial initiatives—such as CRM improvements, Deal Desk, territories, data quality, or GTM tooling—based on current priorities.
• Leading cross-functional projects from problem definition through implementation, documentation, adoption, and continuous improvement.
• Helping shape the evolving GTM Operations function while developing deeper expertise in the areas that best align with business needs and your strengths.

What You’ve Accomplished

• 4–7+ years of experience in Revenue Operations, Sales Operations, Customer Operations, or Business Operations in a B2B SaaS environment.
• Broad experience across both pre-sale and post-sale motions, with working knowledge of several GTM disciplines such as lead and pipeline management, forecasting, territories, Deal Desk, customer handoffs, renewals, or expansion.
• A track record of succeeding in a hands-on, cross-functional operations role and adapting quickly as priorities change.
• Strong practical fluency with generative AI and automation tools, including the ability to identify high-value use cases, build AI-assisted workflows, evaluate outputs critically, and help others adopt new capabilities responsibly.
• Strong CRM expertise, including workflow automation, lifecycle stages, reporting, data quality, and integrations.
• Strong business intelligence and analytical skills, with the ability to turn complex data into clear insights and recommendations.
• Experience working across a modern GTM technology stack; experience with tools such as Chili Piper, ZoomInfo, DealHub, sales engagement, customer success, territory management, or enablement platforms is helpful, but expertise in every category is not expected.
• A builder mindset and comfort moving between analysis, process design, systems, automation, documentation, and hands-on execution.
• Strong problem-solving, prioritization, communication, and stakeholder-management skills.
• Ability to translate business goals into practical operational solutions and carry work from initial analysis through implementation and adoption.
• Experience implementing AI-enabled workflows, GTM systems, or cross-platform automations is a plus.

Why joining Smartcat might be your best move so far

• A global, connected team
  We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact.
• Be part of an AI Native Organization
  We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation.
• Innovating a $100 Billion industry
  Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost.
• Join the rocketship to scale-up 10x and beyond together
  We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high- performing team, and plan to accelerate from here.
• Smartcat Culture Code: Where Diversity Meets High Performance
  At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual’s unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.