GTM Engineer

Gong; Chicago (IL); On-site; USD 120,000 - 183,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Wellbeing stipend

Mental health benefits

401(k) program

Education stipend

Flexible vacation

Paid parental leave

Work from home stipend

Recharge days

Job summary

Gong is seeking a GTM Engineer to design and build customer-facing automation workflows, owning end-to-end automation projects and prioritizing high-impact use cases with AI-powered insights.

You’ll partner with Outcomes, Customer Success, RevOps and Product to validate requirements, test integrations, and deploy scalable automations across Gong’s ecosystem.

Experience with Workato, n8n, Retool and a passion for scalable data flows is required, with a competitive USD salary in the 120k–183k range.

Qualifications

• 5+ years hands-on experience in Business Systems, GTM engineering, Data/Analytics, or similar in high-growth B2B SaaS.
• Automation experience with platforms like Workato, n8n, or Retool.
• Ability to evaluate AI and automation technologies for business leverage.
• Understanding data movement across complex systems and reliable designs.
• Strong problem-solving and scalable solution development.

Responsibilities

• Own design and development of automation projects serving customers.
• Identify and prioritize high-impact use cases across the customer lifecycle.
• Design and implement end-to-end workflows using tools like Workato, Retool, LLMs, and Gong.
• Build and fine-tune AI-driven tools, including integrations with GTM systems.
• Integrate and test pre-release product functionality and prototypes.
• Collaborate across Outcomes, Customer Success, RevOps, and Product to validate requirements and deployments.

Skills

5+ years experience

Automation

AI/Automation eval

Systems architecture

Problem solving

Tools

Workato

n8n

Retool

Job description

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

Gong is on the hunt for a GTM Engineer to help us build customer-facing intelligent workflows, creating an agentic customer journey. In this role, you'll be part of a team creating automations that elevate the customer experience by delivering timely and relevant information, resources, and calls to action. You will partner with various other teams including Outcomes, Customer Success, RevOps, and Product.

RESPONSIBILITIES

You will own the design and development of automation projects serving our customers. Your main responsibilities will include:

• Identifying and Prioritizing High-Impact Use Cases: You will uncover high-leverage opportunities across the customer lifecycle and prioritize which automation initiatives to build.
• Designing and Implementing End-to-End Workflows: You will use tools like Workato, Retool, LLMs, and Gong to embed AI into customer-facing workflows so the right insight or action happens at the right moment, without manual intervention.
• Building & Fine-Tuning Solutions: You will focus on the technical build of AI-driven tools, including defining, iterating, and optimizingintegrations with GTM systems, managing data retrieval, and ensuring solutions can handle rapid scaling across internal and external users.
• New Feature Integration: You will serve as the technical expert for integrating and testing pre-release and new product functionality. Your successful technical builds may become prototypes for future core product features.
• Cross-Functional Collaboration: You will partner with stakeholders across the organization to validate technical requirements, test prototypes and integrations, and ensure seamless, high-quality deployment of automations within the broader Gong ecosystem.

QUALIFICATIONS

• 5+ years of hands-on experience in Business Systems, GTM engineering, Data/Analytics engineering, Solutions Engineering, or a similar role in high-growth B2B SaaS.
• Automation Expertise: You have a proven track record of building and deploying automations, with significant experience using platforms like Workato, n8n, or Retool.
• Passion for Technology:You can evaluate emerging AI and automation technologies and determine where they create real business leverage versus noise.
• Systems Architecture: You understand how data moves across complex systems and can design solutions that maintain data integrity and system performance.
• Problem-Solving: You are adept at identifying inefficiencies and developing creative, scalable solutions.

PERKS & BENEFITS

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $120,000-$183,000 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.