GTM Employee Communications Manager

Docusign; San Francisco (CA); Hybrid; USD 105,800 - 163,450; Full time

Benefits offered by this job

Paid Time Off

Full Health Benefits

Learning and Development options

Job summary

Docusign is seeking a Manager of GTM Employee Communications to drive internal communication efforts within the Go-To-Market organization. This role requires partnering with executives to define communication strategies and effectively communicate change across diverse teams.

Ideal candidates should have over 5 years of communications experience and a solid understanding of SaaS and technology industries. The position offers a hybrid work model with flexibility in location.

Qualifications

• 5+ years of communications experience at major corporations or agencies.
• Experience supporting Go-To-Market, Sales, or Customer Success organizations.
• Understanding of SaaS/technology GTM motions.

Responsibilities

• Support and execute internal communications strategies for the GTM organization.
• Manage internal communications channels and events.
• Develop communications narratives and campaigns.

Skills

Communications experience

Project management

AI tools proficiency

Education

BS/BA degree or equivalent

Tools

Slack

Confluence

G-suite

Job description

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As Manager of GTM Employee Communications, you'll play a key role in supporting and executing the internal communications strategy for Docusign's Go-To-Market organization (Sales, Partnerships, Customer Success, and Revenue Operations). You'll serve as a trusted communications advisor to GTM senior leaders, helping them communicate vision, strategy, and change effectively. This means partnering with executives to define communications goals, managing day-to-day execution of ongoing communications priorities, and crafting narratives that drive alignment as Docusign grows as the Intelligent Agreement Management company.

Responsibilities

• Support and execute internal communications strategies supporting the Docusign GTM organization, aligned with business milestones, product launches, and organizational priorities
• Manage regular internal communications channels and events for the global GTM organization, including org-level Town Halls and Slack channels, to improve alignment across globally distributed teams. Translate complex GTM strategies, org changes, wins and business priorities into clear, compelling messaging for diverse internal audiences
• Develop communications narratives, campaigns, and supporting materials
• Draft and manage executive-level internal communications as needed on behalf of GTM senior leaders (e.g., CRO, GVP Customer Success, GVP Strategy & Operations etc) including for internal forums, Town Halls and more
• Provide strategic counsel for Docusign cross-functional stakeholders to ensure our employees have the information they need to execute on our business goals
• Leverage AI tools to enhance content creation, streamline workflows, and improve efficiency; champion AI adoption within the team and broader GTM organization
• Define and track KPIs (engagement, readership, sentiment, feedback) and use data to continuously improve communications strategies

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

What you bring

Basic

• 5+ years of communications experience at major corporations or agencies
• BS/BA degree or equivalent
• Experience supporting Go-To-Market, Sales, Customer Success or Revenue organizations with internal communications
• Experience managing multiple concurrent projects and stakeholders with competing priorities
• Proven experience using AI tools (generative AI, AI writing assistants, automation platforms, analytics) to enhance communications workflows and content development

Preferred

• Experience at public companies and with global teams in technology/enterprise settings
• Strong ability to advocate and influence at all levels in a matrixed environment
• Experience developing executive communications and leadership positioning
• Understanding of SaaS/technology GTM motions, sales cycles, customer success and revenue org structures
• Familiarity with internal platforms (Slack, Confluence, email, G-suite)
• Experience measuring communications effectiveness using analytics tools
• Proven ability to distill complex, detailed information into clear, concise, and compelling narratives that give teams a big-picture understanding of key priorities and initiatives
• Excellent written and verbal communication skills with proven narrative development ability
• Flexibility and a bias to action-this is a lean and nimble team

Compensation

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

California: $105,800.00 - $163,450.00 base salary

Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice

Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.