GSOC Operator - Night Shift

Control Risks; Los Angeles (CA); On-site; USD 65,000 - 71,000; Full time

Benefits offered by this job

Discretionary bonus

Hybrid working arrangements

Medical Benefits

401(K) Retirement

Life and AD&D

Job summary

Control Risks is seeking dedicated GSOC Operators to safeguard onsite assets and employees, with night shifts 10:00 pm–8:00 am, Friday–Monday, on a 4x10 schedule. The role requires monitoring CCTV, access control, and alarm systems, plus incident coordination.

We expect candidates to have GSOC or security operations exposure, relevant degrees, and readiness for weekend/holiday work. Excellent communication and teamwork are essential.

Qualifications

• GSOC or security operations experience preferred.
• Relevant degree in history, political science, criminal justice, or related field preferred.
• Ability to work night shifts, weekends, and holidays.

Responsibilities

• Monitor CCTV, access control, and alarm systems and respond to threats.
• Conduct real-time incident assessments and coordinate responses with stakeholders.
• Document incidents with actions taken and outcomes for records.
• Support execution of security protocols and procedures as directed by leadership.
• Engage in regular training on security trends, technologies, and procedures.
• Collaborate with cross-functional teams to improve security processes and incident response.

Skills

Communication skills

Analytical skills

Decision making

Security systems knowledge

Education

Associate's or Bachelor's degree

Tools

CCTV software

Access control systems

Alarm monitoring software

Job description

Control Risks is looking for dedicated GSOC Operators to join a strong GSOC program for a global technology company. The GSOC Operators will play an essential role in safeguarding our client's onsite assets and employees by providing alarm monitoring capabilities.

The shift for this position is for the night shift, covering 10:00 pm-8:00 am, Friday-Monday. This position will help cover 24/7/365 operations on a 4x10 shift schedule, and will require working weekends and holidays.

Responsibilities

• Monitor various security technologies, including CCTV, access control systems, and alarm systems to detect and respond to potential threats swiftly.
• Conduct real-time assessments of incidents and coordinate the appropriate response with internal and external stakeholders.
• Document all incidents thoroughly, including actions taken and the outcome, for future reference and analysis.
• Support the execution of security protocols and procedures as directed by leadership to maintain a safe environment.
• Engage in regular training to uphold knowledge of security trends, technologies, and procedures.
• Collaborate with cross-functional teams to enhance security processes and upgrade incident response strategies.

Qualifications

• 0+ years of experience in a GSOC, Security Operations, or similar role working in the technology sector.
• Associate's degree or bachelor's degree in history, Political Science, Criminal Justice, or related areas of study preferred.
• Working knowledge of security systems, incident response protocols, and emergency management.
• Demonstrated ability to handle high-pressure situations and make sound decisions under stress.
• Excellent communication skills, both written and verbal, with the ability to present information clearly.
• Strong analytical skills with the capacity to assess complex situations and manage multiple tasks simultaneously.
• Proficient in using security technology and software applications related to monitoring and reporting.
• Capability to work flexible hours, including overnight shifts, weekends, and holidays as needed.

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
• We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
• Medical Benefits, Prescription Benefits, FSA, Dental Benefits, Vision Benefits, Life and AD&D, Voluntary Life and AD&D, Disability Benefits, Voluntary Benefits, 401 (K) Retirement, Nationwide Pet Insurance, Employee Assistance Program.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

Compensation

The base salary range for this position is $65,000-71,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience.

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.